RainFocus
201 - 500 employees
Founded 2013
☁️ SaaS
💰 Series C on 2021-09
SaaS • Marketing • Event Management
RainFocus is a comprehensive event marketing and management platform designed to elevate in-person, hybrid, and virtual event experiences. Utilizing personalized engagement and data-driven insights, RainFocus helps clients maximize brand identity and attendee interaction. Its integrated platform supports seamless registrations, content management, and attendee engagement across all events. With a strong emphasis on security and compliance, RainFocus is a trusted partner for organizations looking to optimize their event strategies and drive growth. The company also offers a range of on-site solutions and a mobile app to enhance event experiences and streamline operations.
Client Care Analyst – International
🕒 April 21
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RainFocus
201 - 500 employees
Founded 2013
☁️ SaaS
💰 Series C on 2021-09
SaaS • Marketing • Event Management
RainFocus is a comprehensive event marketing and management platform designed to elevate in-person, hybrid, and virtual event experiences. Utilizing personalized engagement and data-driven insights, RainFocus helps clients maximize brand identity and attendee interaction. Its integrated platform supports seamless registrations, content management, and attendee engagement across all events. With a strong emphasis on security and compliance, RainFocus is a trusted partner for organizations looking to optimize their event strategies and drive growth. The company also offers a range of on-site solutions and a mobile app to enhance event experiences and streamline operations.
📋 Description
• Provide technical assistance to customers • Provide professional business-to-business customer service • Ensure that reported problems and anticipated issues are resolved • Work closely with colleagues to collaborate on behalf of the customer • Accelerate issues toward timely resolution and communication
🎯 Requirements
• 1.5 years in a technical support type role • Strong written and verbal communication skills • Excellent professional, written, and verbal communication skills • Communication is assertive, articulate, and friendly • CRM software such as Salesforce • Self-motivated and autonomous • Experience working in a consulting environment or client-facing role • Ability to excel in a fast-paced, agile environment • Solution-oriented, positive, patient, and persistent • Ability to utilize, create and update knowledge base resources • Time management skills • Detail oriented
🏖️ Benefits
• Competitive salaries • Competitive benefits • 401k • Generous PTO • Countless team building activities
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