Client Care Analyst – International

Job not on LinkedIn

🕒 April 21

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RainFocus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

📣 Marketing

💰 Series C on 2021-09

SaaS • Marketing • Event Management

RainFocus is a comprehensive event marketing and management platform designed to elevate in-person, hybrid, and virtual event experiences. Utilizing personalized engagement and data-driven insights, RainFocus helps clients maximize brand identity and attendee interaction. Its integrated platform supports seamless registrations, content management, and attendee engagement across all events. With a strong emphasis on security and compliance, RainFocus is a trusted partner for organizations looking to optimize their event strategies and drive growth. The company also offers a range of on-site solutions and a mobile app to enhance event experiences and streamline operations.

📋 Description

• Provide technical assistance to customers • Provide professional business-to-business customer service • Ensure that reported problems and anticipated issues are resolved • Work closely with colleagues to collaborate on behalf of the customer • Accelerate issues toward timely resolution and communication

🎯 Requirements

• 1.5 years in a technical support type role • Strong written and verbal communication skills • Excellent professional, written, and verbal communication skills • Communication is assertive, articulate, and friendly • CRM software such as Salesforce • Self-motivated and autonomous • Experience working in a consulting environment or client-facing role • Ability to excel in a fast-paced, agile environment • Solution-oriented, positive, patient, and persistent • Ability to utilize, create and update knowledge base resources • Time management skills • Detail oriented

🏖️ Benefits

• Competitive salaries • Competitive benefits • 401k • Generous PTO • Countless team building activities