
11 - 50 employees
Founded 2021
Helping U.S. companies scale Customer Experience and operations without breaking quality.
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11 - 50 employees
Founded 2021
Helping U.S. companies scale Customer Experience and operations without breaking quality.
• Track loads from pickup to delivery • Call and message drivers, dispatchers and customers to confirm location, ETA and load status • Answer customer emails during your shift • Spot delays or problems and escalate them on time • Log every update in the client's transportation management system (TMS) • Send an end-of-shift report
• C1 English • Experience in freight logistics (track & trace, dispatch or similar) or strong customer service experience in English • Organized, detail-oriented and comfortable handling several tasks at once • Stable, high-quality internet with a backup plan in case of outages • A quiet space at home to take calls
• 100% remote work • Work equipment provided by the company • Training on the client's tools and processes • Saturdays and Sundays only
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