Load Tracking Agent – Weekends

Job not on LinkedIn

🔥 0 minutes ago

🇨🇴 Colombia – Remote

💵 $850k / month

⏱ Part Time

🟡 Mid-level

🟠 Senior

✨ Agent

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Logo of RAM BPO 🐏

RAM BPO 🐏

11 - 50 employees

Founded 2021

Helping U.S. companies scale Customer Experience and operations without breaking quality.

📋 Description

• Track loads from pickup to delivery • Call and message drivers, dispatchers and customers to confirm location, ETA and load status • Answer customer emails during your shift • Spot delays or problems and escalate them on time • Log every update in the client's transportation management system (TMS) • Send an end-of-shift report

🎯 Requirements

• C1 English • Experience in freight logistics (track & trace, dispatch or similar) or strong customer service experience in English • Organized, detail-oriented and comfortable handling several tasks at once • Stable, high-quality internet with a backup plan in case of outages • A quiet space at home to take calls

🏖️ Benefits

• 100% remote work • Work equipment provided by the company • Training on the client's tools and processes • Saturdays and Sundays only

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