Customer Support Specialist – Universal Team

🔥 0 minutes ago

🌐 Albania, Romania, +2 more countries – Remote

🇦🇱 Albania – Remote 🇷🇴 Romania – Remote 🇧🇬 Bulgaria – Remote 🇪🇬 Egypt – Remote

💵 €800 - €1.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Rapidly and effectively resolve client issues • Process additional services requests for business travel bookings in the European market • Advise clients on bookings and products • Communicate with suppliers, hotels, and clients via email and phone • Utilize CRM systems and internal databases • Complete an application assessment • Participate in an HR interview • Complete a one-minute internet speed test for remote work

🎯 Requirements

• Upper Intermediate English proficiency, spoken and written • Italian language proficiency at B2 level • Functioning computer and microphone • Ability to learn quickly and stay results-focused • Kindness, empathy, stress-resistance, politeness, and responsibility • Understanding of the travel business and booking systems is an advantage

🏖️ Benefits

• Remote work from home • 5\2 flexible schedule from 10 a.m. to 7 p.m. GMT+3 • Base salary of 800 EUR plus up to 300 EUR gross KPI-based bonus • Young and active team • Seminars, trainings, and conferences • Assistance attending conferences • Corporate discounts on hotels and other services