Reservation Manager

🕒 July 9

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🔌 API

Travel • SaaS • API

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world; • Formation of a commercial offer to the client; • Searching and booking of accommodation options, additional services, according to the request; • Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers; • Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

🎯 Requirements

• English Proficiency: Upper Intermediate level (both spoken and written). • Russian Proficiency: Upper Intermediate level (both spoken and written). • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. • Quick Learner: Ability to learn quickly and stay results-focused. • Travel Knowledge: Experience in tourism, concierge agency, TMC, DMC or tour operator companies. • Knowledge of the bases of hotels in Russian Federation and popular destinations: countries in Europe, Asia. • Tech Requirements: A functioning computer and microphone.

🏖️ Benefits

• Remote Work: Work from the comfort of your home. • Great Team: Join a young and active team of super specialists. • Flexible Schedule: 2 days-on after 2-days off from from 9 a.m. to 9 p.m. GMT +3. • Competitive Salary: Earn a base salary of 800 EUR + up to 200 EUR in bonus KPI • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. • Perks: Enjoy corporate discounts on hotels and other services.