Mid-Level Customer Success Analyst

Job not on LinkedIn

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Relou RH

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

👥 HR Tech

💼 Consulting

🤝 B2B

HR Tech • Consulting • B2B

Relou RH is a human resources services company focused on building strong teams and cultures. Led by Rebeca Louise, the firm provides strategic assessments and consulting in various HR subsystems, targeting businesses in their hiring processes across marketing, technology, engineering, and architecture. The company specializes in recruitment, selection, personnel management, strategic management, training and development, process analysis, and behavioral analysis.

📋 Description

• Actively manage and continuously monitor the client portfolio • Lead onboarding processes, ensuring a smooth transition aligned with client expectations • Analyze clients’ marketing and sales KPIs to propose strategic solutions • Track success metrics (Health Score) and proactively manage churn risks • Use and maintain organized workflows in Kanban-based management tools such as Trello and Pipefy • Propose continuous improvements to Customer Success processes • Help establish a new department, positively impacting partner results and retention • Understand client challenges and implement solutions based on strategic playbooks

🎯 Requirements

• Bachelor’s degree in Psychology, Law, Communications, or a related field • At least 3 years of prior experience working in Customer Success • Practical knowledge of Digital Marketing and Sales Funnel structures • Proficiency with Kanban-based management tools (Trello, Pipefy, or similar) • Basic English reading proficiency • Strong communication skills, a proactive profile, and a respectful, friendly attitude • Fluent English (a plus) • Previous experience at marketing agencies or in the sports/fitness industry (a plus) • Experience building customer service or Customer Success processes from the ground up (a plus)

🏖️ Benefits

• Independent contractor (PJ) agreement • Remote work • Full-time position