Communications Coordinator

Job not on LinkedIn

🔥 3 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 27 days.
• 46 open roles for a team of 29.
• No salary listed.

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RecruitMyMom

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

RecruitMyMom is a specialist talent agency in South Africa focused on empowering women by providing access to skilled job opportunities. With a commitment to diversity and flexibility, the agency connects professional mothers and independent contractors with employers seeking reliable talent for both full-time and part-time positions across various industries. They offer services including background checks, psychometric testing, and access to a wide range of professions, from virtual assistants to fractional executives.

📋 Description

• Act as the primary point of contact for families throughout the working day • Manage and administer family WhatsApp groups, sending immediate holding messages and complete resolutions • Handle daily scheduling, rescheduling, cancellations, teacher changes, holiday schedules, and lesson reminders across international time zones • Create and archive family WhatsApp groups according to SOPs and WhatsApp Business policies • Respond to prospective enquiries through the website chat widget and direct WhatsApp messages • Qualify new leads and schedule free Academic Support Reviews • Relay requests and updates between families, over 70 qualified teachers, and the administrative team • Track action items through to closure • Identify and escalate complaints, safeguarding concerns, billing disputes, and at-risk students • Update the CRM and internal records after every client interaction • Identify recurring family queries and propose message templates, FAQs, or SOP updates • Support migration of client communications to platforms such as Go High Level

🎯 Requirements

• Written English proficiency with clear, warm, and error-free communication • Ability to manage high volumes of concurrent conversations while tracking follow-ups • Calm, sound judgement when supporting anxious or frustrated parents • Awareness of when and how to escalate sensitive issues • Strong accountability and ownership to resolve queries independently • High organisation and attention to detail regarding dates, times, and names across multiple time zones • Confident use of WhatsApp Business and Google Workspace • Ability to learn new software platforms rapidly • Reliable availability from 08h00 to 17h00 Portugal time, Monday to Friday • Quiet home workspace with stable internet and backup power • At least 1 year of experience in a client-facing communications, customer service, front-office, or coordination role (desirable) • Spoken and written Portuguese (desirable) • Background in education, tutoring, schools, or hospitality (desirable) • Familiarity with IB, IGCSE, and A-Level curricula and international school operations (desirable) • Experience with CRM or messaging platforms such as Go High Level, Airtable, or Tutorbird (desirable) • Required software: WhatsApp Business and Google Workspace • Go High Level, Airtable, Tutorbird, and general CRM systems (desirable)

🏖️ Benefits

• Collaborate within a small, lean, and supportive administrative team • Work with a network of over 70 qualified, in-school-experienced curriculum specialists • Remote work from a home workspace • Supportive team culture • Work for an organisation established for approximately six years with a 4.8 Trustpilot rating and a 5.0 Google rating

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