Red Deer
1 - 10 employees
Red Deer is a herd of three Architects, friends and designers - formed by Ciarán O'Brien, Lucas Che Tizard and Lionel Real de Azúa in an attempt to better engage with the world around them.
Travel Reservations Supervisor / Ticketing Supervisor
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Red Deer
1 - 10 employees
Red Deer is a herd of three Architects, friends and designers - formed by Ciarán O'Brien, Lucas Che Tizard and Lionel Real de Azúa in an attempt to better engage with the world around them.
📋 Description
• Promote excellent performance by leading the team and supervising the daily operations of the department • Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity • Ensure high quality services is offered • Clearly set & communicate targets and use data to monitor & measure the team’s performance • Develop, implement new or improve existing business policies/processes to improve the services offered • Anticipate and manage risk and attend employee issues • Ensure clarity around priorities and goals based on the organization's objectives • Identify, develop and hire new talent • Investigate and handle escalated, complex cases to ensure proper resolution • Communicate with the upper management & deal with difficult stakeholders
🎯 Requirements
• At least 4 years of similar working experience in a fast-paced customer support environment • Excellent interpersonal and leadership skills • Fluent/Native level in English • A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject) would be considered as a plus • Experience working with demanding targets and tight deadlines • Results-driven approach to problem-solving • Process-oriented analytical thinking with the ability to extract information from data • Location in Capetown (South Africa) • High level of GDS knowledge (Amedeus mandatory requirement) • Self-motivated, tactful, creative and strategic thinker.
🏖️ Benefits
• Hybrid employment model • Excellent salary • Bonus performance scheme
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