Customer Service Consultant, German C1

Job not on LinkedIn

🔥 0 minutes ago

🇳🇦 Namibia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Red Ember Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Red Ember Recruitment is a recruitment agency that specializes in providing tailored talent solutions, including permanent recruitment, temporary employment services, and recruitment process outsourcing. The company's mission is to help clients succeed by leveraging data-driven strategies and experienced personnel to find the best candidates for their needs. They offer a comprehensive range of services designed to streamline and optimize the hiring process while ensuring compliance and efficiency.

📋 Description

• Assist airline passengers worldwide with flight-related queries • Research and navigate airline policies • Manage customer interactions professionally • Deliver exceptional customer service • Work in a dynamic, fast-paced, technology-driven environment • Work independently in a 24/7 operating environment with rotational shifts

🎯 Requirements

• Advanced German proficiency at C1 level (Required) • Excellent verbal and written communication skills in German and English • Valid Namibian citizenship, permanent residence, or domicile status • Strong computer literacy and typing skills • Customer-focused approach with the ability to deliver exceptional service • Ability to work in a fast-paced, technology-driven environment • Ability to work independently and manage customer interactions professionally • Option 1: Grade 12 qualification with 6–12 months of relevant experience • Completed NQF Level 4 / Grade 12 • 6–12 months of customer service and/or call centre experience • Option 2: NQF Level 3 qualification with 2–3 years of relevant experience • Completed NQF Level 3 • 2–3 years of customer service and/or call centre experience • Diploma or degree in Business Administration, Computer Science, Mathematics, Education, or a related field is advantageous

🏖️ Benefits

• Gross monthly salary (amount not specified) • Shift allowance eligible hours worked between 20:00 and 06:00 • Medical aid membership as a condition of employment; employees are responsible for 100% of the contribution • Employees may apply for NHP medical aid at favourable group rates • Permanent employment contract • Flight benefits may be available after successful completion of the six-month probation period, subject to applicable terms and conditions • Rotational shifts in a 24/7 operating environment