Customer Support Specialist – Japanese, English, Mandarin

🕒 June 30

🌐 Japan, Australia – Remote

🇯🇵 Japan – Remote 🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Serve as the primary point of contact for Red Hat enterprise customers globally, with primary focus on Japanese customers • Handle product and service inquiries through phone and email • Manage initial customer interactions and coordinate communication between customers and internal teams • Diagnose, troubleshoot, and resolve customer issues • Escalate complex problems when necessary • Research customer issues thoroughly • Record solutions and document new knowledge-base articles • Collaborate effectively as a remote team member • Implement proactive solutions to enhance customer experience

🎯 Requirements

• Fluent/native-level Japanese proficiency, written and verbal • Strong verbal and written English communication skills • Verbal and written Mandarin communication skills are a plus • Minimum of 3 years of experience in a Customer Service industry • Exceptional customer service skills and experience managing multiple priorities in a customer-facing role • Strong problem-solving, investigation, and critical-analysis abilities • Excellent organizational and time-management skills • Ability to prioritize work effectively and perform under pressure • IT degree or background in the IT industry is a plus • Some Linux experience is an advantage, but not required

🏖️ Benefits

• Flexible work environments, from in-office to office-flex to fully remote, depending on role requirements • Reasonable accommodations for job applicants with disabilities