Red Hat
10,000+ employees
Founded 1993
🏢 Enterprise
💰 Corporate Round on 1999-03
Enterprise • Cloud
Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.
Customer Support Specialist – Japanese/Mandarin Speaker
🔥 0 minutes ago
🗣️🇯🇵 Japanese Required
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Red Hat
10,000+ employees
Founded 1993
🏢 Enterprise
💰 Corporate Round on 1999-03
Enterprise • Cloud
Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.
📋 Description
• Serve as the primary point of contact for Red Hat enterprise customers globally • Manage initial customer interactions and coordinate communication between customers and internal teams • Perform diagnosis, troubleshooting, and resolution of customer issues • Research customer issues thoroughly and contribute to the team's knowledge base • Work effectively as a collaborative, remote team member
🎯 Requirements
• Native-level fluency in Japanese (both written and verbal) • Strong verbal and written English communication skills • Minimum of 3 years of experience in a Customer Service industry • An IT degree or background in the IT industry is a plus • Exceptional customer service skills • A strong passion for problem-solving and investigation • Excellent organizational and time management skills
🏖️ Benefits
• Flexible working hours • Professional development opportunities
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