Technical Account Manager – Openshift

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Manage and grow enterprise customer relationships through attentive, relationship-based support • Build trust with customers and serve as their advocate within Red Hat • Provide technical and architectural guidance for Red Hat OpenShift Container Platform • Perform technical reviews and share knowledge to identify and prevent issues • Understand customer technical infrastructures, environments, hardware, and offerings • Create customer engagement plans and maintain updated documentation • Support enterprise customers implementing automated and containerized cloud application platform solutions • Investigate and respond to online and phone support requests • Partner with Engineering, Product Management, Technical Support, R&D, and Global Support teams to debug, test, and resolve issues • Contribute to the Red Hat knowledge base and share best practices • Participate in internal projects and initiatives and mentor colleagues in specific technical or process areas • Deliver portfolio updates and help customers implement upgrades • Manage customer use cases and maintain case documentation • Engage with field teams, customers, and partners to ensure successful cloud technology outcomes • Communicate how Red Hat cloud solutions and roadmap align with customer use cases • Travel as necessary to visit customers and attend events

🎯 Requirements

• 5+ years of experience in customer support, development, engineering, or quality assurance • Ability to manage and grow existing enterprise customer relationships through proactive, relationship-based support • Outstanding written and verbal communication skills in German and English • Ability to explain complex information clearly and concisely to customers • Competent understanding of enterprise architecture and strategic business drivers • Ability to manage multiple issues and projects with attention to detail • Ability to learn new technologies quickly, including container orchestration, container registries, container build strategies, and microservices on container platforms • Experience with system management or cloud considered a plus • Bachelor's degree in a technology-related discipline, preferably computer science or engineering, considered a plus • Prior technical leadership or mentorship experience considered a plus • Experience with training and presentation delivery considered a plus • Expertise with Red Hat OpenShift, containers, Kubernetes, and Red Hat Ansible Automation Platform considered a plus • Experience in DevOps environments considered a plus • Software engineering background and experience with RPM-based Linux and Java technologies considered a plus • Experience deploying applications in cloud environments considered a plus • Experience developing containerized applications considered a plus • Understanding of AI Platform considered a plus • Experience with AWS, Azure, or GCP considered a plus • Understanding of continuous integration and continuous delivery concepts considered a plus

🏖️ Benefits

• Remote work arrangement • Opportunity to work flexibly across work environments • Reasonable accommodations for job applicants with disabilities • Inclusive and open work environment • Professional mentorship and knowledge-sharing opportunities