Technical Account Manager – Openshift

🕒 August 5

🇦🇹 Austria – Remote

💵 €64.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Serve as a trusted advisor to strategic enterprise customers, providing technical and architectural guidance for Red Hat OpenShift Container Platform • Provide personalized, proactive technical support and mentorship • Establish relationships with key stakeholders and understand customer IT infrastructure, processes, and business requirements • Share technical best practices and manage communications during major incidents through resolution • Collaborate with Engineering, R&D, Product Management, Global Support, field teams, customers, and partners to debug, test, and resolve issues • Manage and grow customer relationships through relationship-based support • Advocate for customers within Red Hat • Perform technical reviews to identify and prevent issues • Understand customer technical infrastructures, environments, hardware, and offerings • Create customer engagement plans and maintain customer-environment documentation • Support enterprise customers implementing automated and containerized cloud application platform solutions • Investigate and respond to online and phone support requests • Contribute to the Red Hat knowledge base and share best practices • Participate in internal projects and initiatives and serve as a subject matter expert and mentor • Deliver portfolio updates and help customers implement upgrades • Manage customer use cases and maintain case documentation • Communicate how Red Hat cloud solutions and roadmap align with customer use cases • Travel as necessary to visit customers and attend events

🎯 Requirements

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support • Outstanding written and verbal communication skills in German and English • Ability to convey complex information to customers clearly and concisely • Competent comprehension of enterprise architecture and strategic business drivers • Ability to manage multiple issues and projects with a focus on detail • Aptitude to learn new technologies quickly, including container orchestration, container registries, container build strategies, and microservices on container platforms • Experience with system management or cloud is a plus • Prior experience working in a technical leadership or mentorship role is a plus • Experience with training and presentation delivery is a plus • Expertise with enterprise cloud solutions such as Red Hat OpenShift, containers, Kubernetes, and Red Hat Ansible Automation Platform is a plus • Experience working in DevOps environments is a plus • Software engineering background; experience with RPM-based Linux and Java technologies is a plus • Experience deploying applications in cloud environments is a plus • Experience developing containerized applications is a plus • Good understanding of AI Platform is a plus • Experience with public cloud services such as AWS, Azure, and GCP is a plus • Good understanding of continuous integration (CI) and continuous delivery (CD) concepts is a plus

🏖️ Benefits

• Remote work arrangement • Willingness to overpay depending on qualifications and experience • Reasonable accommodations for job applicants with disabilities