Technical Account Manager – OpenShift

🔥 7 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Provide personalized support and mentorship to enterprise customers • Build relationships with key business and IT stakeholders and understand customer implementations, goals, and priorities • Deliver portfolio updates and assist customers with upgrades, technology changes, mitigation strategies, and potential service disruptions • Conduct technical investigations to identify root causes and solutions • Advise customers on current and future use of Red Hat offerings • Perform technical reviews and proactively identify and prevent issues • Manage customer use cases and maintain case and customer documentation • Create customer engagement plans and update customer environment documentation • Handle customer escalations with Red Hat and customer teams • Collaborate with engineering, support, product, field, partner, and third-party vendor teams • Help develop solutions that guide product adoption • Maintain parity with Red Hat cloud technology strategy • Analyze and present periodic operational performance reviews to customer leadership • Deliver presentations to customer associates • Communicate how Red Hat cloud solutions and roadmap align with customer use cases • Travel as necessary to visit customers or attend internal events

🎯 Requirements

• Experience in a support, development, engineering, or quality assurance organisation • Expertise with enterprise cloud solutions including OpenShift, containers, Kubernetes, Red Hat CloudForms, and Ansible Automation Platform • Ability to manage and grow existing enterprise customer relationships through proactive, relationship-based support • Outstanding verbal and written communication skills • Competent comprehension of enterprise architecture and strategic business drivers • Ability to manage multiple issues and projects with attention to detail • Direct experience with a variety of hardware vendors • Experience with presentation delivery • Fluent verbal and written communication skills in German • Experience in system management, cloud, or server virtualization (plus) • Red Hat Certified Engineer (RHCE) (plus) • Prior experience in a technical leadership or mentorship role (plus)

🏖️ Benefits

• Flexible work environments, from in-office to office-flex to fully remote, depending on role requirements • Reasonable accommodations for job applicants with disabilities