Head of Product – Trust & Compliance

Job not on LinkedIn

🔥 5 minutes ago

🇦🇹 Austria – Remote

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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refurbed

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 Series C on 2023-11

eCommerce • Retail • SaaS

refurbed is an online marketplace that specializes in selling refurbished electronics, including smartphones, laptops, tablets, and various accessories. Committed to sustainability, refurbed ensures that all devices undergo a thorough refurbishment process to meet high quality standards, offering a minimum 12-month warranty on each product. The company promotes environmentally-friendly practices by encouraging the reuse of technology and minimizing electronic waste, making it a preferred choice for eco-conscious consumers.

📋 Description

• Own the product vision, strategy, and team development for Delivery & Returns, Customer Success, and Compliance • Report to the VP of Product • Develop Product Managers and design capabilities • Work closely with Engineering, Analytics, Customer Service, Operations, Finance, and Legal • Connect customer needs, operational processes, and business requirements into strategy and measurable priorities • Set product direction with explicit priorities, trade-offs, and measurable outcomes across squads • Coach Product Managers and designers and build clear ownership • Improve delivery, returns, refunds, and support experiences • Partner with Customer Service and Operations to prevent recurring problems, improve self-service, and enhance internal tools and workflows • Embed compliance requirements into customer experiences, controls, and maintainable systems • Balance customer trust, service quality, cost to serve, risk, and delivery speed • Create cross-functional alignment across Product, Engineering, Operations, Finance, Legal, and other product areas • Combine customer and seller research, operational feedback, product data, and experiments to identify valuable problems

🎯 Requirements

• Significant product management experience, typically +8 years • +2 years of directly managing and developing Product Managers and leading across multiple squads • Track record of creating clear product direction in complex areas involving customer-facing experiences, internal systems, and operational processes • Experience delivering measurable improvements in post-purchase journeys, customer service, delivery and returns, payments, risk, or compliance-related products • Strong people leadership, including coaching experienced ICs, giving direct feedback, addressing performance gaps, and delegating meaningful ownership • Strong product and UX judgment • Analytical fluency connecting customer outcomes, operational performance, and business impact • Technical fluency regarding integrations, data quality, dependencies, failure modes, and build-versus-buy trade-offs • Strong stakeholder management and clear communication • Motivation to contribute to sustainable consumption • Comfort working in a remote, asynchronous environment • Based in Europe, including the UK, with a valid right to work • Marketplace or e-commerce experience is helpful but not required • Experience partnering with Legal, Finance, or risk specialists is helpful but not required

🏖️ Benefits

• Dedicated learning budget within the department for courses, conferences, and other learning opportunities • Private sessions with experts for personal growth and mental health through Likeminded • Internal skills-development workshops • Fully remote work setting • Possibility to work from the Vienna office • Self-organized working hours • Office weeks three times a year with team-building events and on-site workshops • Dog-friendly office