Application Analyst

🔥 0 minutes ago

🇵🇱 Poland – Remote

💵 zł82k - zł122k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Relativity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚖️ Legal

💼 Consulting

🏥 Healthcare

Legal • Consulting • Healthcare

Relativity is a technology company that provides cloud-based software solutions for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Their products, powered by artificial intelligence, offer proactive security and legendary support to help organizations manage sensitive data. Relativity is trusted by thousands of organizations, including law firms, corporations, and government agencies, to organize data, discover truth, and act on it effectively and efficiently. Their end-to-end solutions streamline data discovery from collection to review and production, utilizing tools like RelativityOne, Relativity aiR for AI-driven legal challenges, and custom solutions through the Relativity App Hub. Relativity is committed to offering secure, flexible solutions with a strong focus on customer support and strategic partnerships.

📋 Description

• Triage, diagnose, and resolve incidents and service requests logged in Salesforce • Follow documented Standard Operating Procedures and knowledgebase articles • Run basic SQL queries against Relativity databases to investigate and confirm root causes • Troubleshoot workspace configuration, permissions, saved searches, and imaging/processing errors • Support foundational day-one troubleshooting of RelativityOne AI applications • Use AI-assisted tools for triage, research, and drafting responses • Respond to client questions, problems, and work requests via phone, email, and ticketing within SLA • Explain platform behavior clearly to technical and non-technical customers • Share Relativity usage best practices with customers • Build knowledge of the Relativity platform and assigned product vertical • Pursue RelativityOne Certified Professional and RelativityOne Review Professional certifications • Stay current on Relativity features, releases, and supported AI applications • Collaborate with senior teammates through swarming and follow escalation procedures • Manage tickets in Salesforce with accurate documentation • Contribute to Knowledge-Centered Support practices and identify knowledgebase gaps • Track time daily and monitor assigned open tickets • Meet Customer Support KPIs, including SLA adherence, first response time, and quality • Apply feedback to improve technical accuracy and communication

🎯 Requirements

• Prior customer support experience; SaaS or technology environment strongly preferred • Demonstrated aptitude for, or early experience with, SQL, Windows platforms, and troubleshooting technical issues • Willingness to rapidly build depth in SQL, Windows platforms, and technical troubleshooting • Client-focused mindset with the ability to understand and manage customer expectations under SLA pressure • Strong written and verbal communication skills • Ability to explain technical concepts to non-technical audiences • Comfortable working in a fast-paced, high-ticket-volume technical environment with defined procedures • Ability to travel up to 10% of the time for training or customer engagements • Required skills: Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

🏖️ Benefits

• Comprehensive health, dental, and vision plans • Parental leave for primary and secondary caregivers • Flexible work arrangements • Two, week-long company breaks per year • Additional time off • Long-term incentive program • Training investment program • Annual performance bonus • Long-term incentives