Operations Technical Lead

🕒 September 4

🇲🇾 Malaysia – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Build and maintain new and replacement content sources across multiple content types • Perform end-to-end conversion troubleshooting for digital and print formats • Analyze XML, HTML, Word, InDesign, and PDF input data for conversion handling and metadata accuracy • Resolve XML markup and structural issues across content types • Ensure outputs align with product requirements and downstream platform behavior • Create and execute UAT plans and test cases • Validate functional and non-functional requirements across content and platform workflows • Track, triage, prioritize, and validate defects using tools such as Azure DevOps • Maintain and improve QA checklists, business rules, and acceptance criteria • Monitor content data pipelines from editorial through conversion to customer-ready delivery • Diagnose and remediate data, conversion, and integration issues • Coordinate with Editorial, Product, Engineering, QA, IT, vendors, and offshore partners • Investigate and resolve customer-facing concerns • Identify and support automation and AI-enabled workflow improvements • Contribute to modernization and migration initiatives by evaluating impacts, dependencies, and risks • Support improvements to conversion frameworks, blueprints, and workflows • Maintain documentation, standards, and governance • Communicate issues, risks, decisions, and impacts clearly

🎯 Requirements

• 2 to 3 years of experience in content operations, digital publishing, technical operations, project management or related field • Hands-on experience with XML, XSD, and markup troubleshooting • Familiarity with XSLT/XPath • Experience monitoring content data flows and resolving production issues • Strong systems thinking and troubleshooting skills • High attention to detail and quality mindset • Proven cross-functional collaboration and communication skills • Experience in automation and AI-enabled workflows • Strong documentation skills • Familiarity with Azure DevOps or Jira is a plus

🏖️ Benefits

• Healthy work/life balance initiatives • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Medical Inpatient and Outpatient Insurance • Long Service Award • Access to Learning and Development Resources