Service Support Analyst

Job not on LinkedIn

🕒 3 days ago

🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remitee

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

🤝 B2B

☁️ SaaS

💰 $20M Venture Round on 2025-10

Fintech • B2B • SaaS

Remitee is an international payments infrastructure provider focused on serving regulated financial businesses. Its proprietary cloud platform combines payments, treasury/liquidity and regulatory compliance (KYC, AML/FT, OFAC/PEP screening) to enable banks, digital wallets, money transmitters and other financial firms to execute cross-border payouts. Remitee highlights a large dispersion network across 50+ countries in the Americas and Europe, claims coverage of +1,500M bank accounts and +100M digital wallets, and supports features such as real-time transfers (90%+ confirmations), multi‑currency liquidity and white‑label debit card issuance, card payouts (Mastercard/Visa) and bill payments. The company provides 24/7 operational support and a high‑availability, secure cloud infrastructure for mission‑critical payment flows.

📋 Description

• Provide direct support to clients by managing and resolving assigned cases • Ensure a high-quality service experience for customers • Collaborate with cross-functional teams for timely and effective case resolution • Extract, analyze, and manage information from various databases • Answer operational questions using transactional data, including SLA compliance, rejection times, and false completions • Identify patterns and anomalies in data • Identify operational deviations and execute corrective actions • Analyze data to improve operational indicators and monitoring dashboards • Monitor key KPIs and propose new performance metrics for continuous improvement

🎯 Requirements

• Based in Europe, ideally Spain • Able to work from 3:00 AM to 12:00 PM Argentina time (ART, UTC-3) • Fluent in Spanish and English, spoken and written • Strong problem-solving skills • Ability to work independently and exercise sound judgment with minimal real-time supervision • Strong analytical skills and ability to detect patterns in data • Excellent interpersonal skills and teamwork • Minimum of 2 years of experience in similar roles • Experience in fintech, payments, or banking operations is a plus • Mandatory knowledge of SQL • Mandatory knowledge of Power BI • Experience with ticket management tools such as Jira

🏖️ Benefits

• Opportunities for growth and development • Physical and mental well-being focus • 100% remote work

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