Customer Care Representative – Voice and Non-Voice

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🕒 February 25

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Remotely

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

Remotely is a SaaS operations management platform that helps multi-branch businesses digitize and streamline daily operations, quality control, maintenance and task execution. The platform provides features such as task scheduling and distribution, geolocation-based task verification, real-time photo documentation, ticketing with attachments, instant notifications and performance reporting to reduce costs, ensure compliance and enable remote oversight of field teams. Remotely targets businesses seeking to replace paper and ad-hoc communication with a centralized, user-friendly system to improve operational efficiency and customer satisfaction.

📋 Description

• Respond to customer inquiries through phone, chat, and email in a professional and friendly manner • Provide accurate product or service information and troubleshoot customer concerns • Process requests, document interactions, and update customer records • Escalate complex cases to appropriate teams while ensuring proper follow up • Meet performance metrics such as response time, resolution rate, and customer satisfaction • Maintain up to date knowledge of company products, services, policies, and processes • Handle customer feedback, complaints, and special requests with empathy and problem solving • Contribute to a positive customer experience by consistently delivering high quality service

🎯 Requirements

• 2 to 5+ years of experience in customer service, contact center support, or similar roles • Strong communication skills in English, both verbal and written • Ability to handle phone calls, chat conversations, and email tickets efficiently • Excellent listening, problem solving, and customer handling skills • Experience using CRM systems, help desk platforms, or customer support tools • Ability to remain calm and patient in challenging customer interactions • Strong attention to detail and accurate documentation skills • Adaptability to process changes, new tools, and evolving workflows