IT Support / Helpdesk

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🕒 February 25

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Remotely

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

Remotely is a SaaS operations management platform that helps multi-branch businesses digitize and streamline daily operations, quality control, maintenance and task execution. The platform provides features such as task scheduling and distribution, geolocation-based task verification, real-time photo documentation, ticketing with attachments, instant notifications and performance reporting to reduce costs, ensure compliance and enable remote oversight of field teams. Remotely targets businesses seeking to replace paper and ad-hoc communication with a centralized, user-friendly system to improve operational efficiency and customer satisfaction.

📋 Description

• Respond to technical support requests through email, chat, or phone • Troubleshoot and resolve issues related to hardware, software, networks, and systems • Install, configure, and maintain applications or tools as required • Document issues, solutions, and troubleshooting steps in helpdesk systems • Escalate complex issues to senior IT staff when needed • Monitor system performance and identify recurring problems • Assist in onboarding users by setting up accounts, access, and devices • Maintain inventory of equipment and track IT related assets • Support updates, patches, and security maintenance activities

🎯 Requirements

• 2 to 5+ years of experience in IT support, helpdesk, or technical support roles • Strong understanding of computer systems, operating systems, and network fundamentals • Experience with ticketing systems, remote support tools, and IT documentation • Ability to diagnose technical issues and provide step by step solutions • Strong communication skills and a customer first attitude • High attention to detail and ability to follow processes accurately • Knowledge of cybersecurity basics and safe IT practices is an advantage • Ability to multitask and prioritize technical requests efficiently