Key Account Manager – DACH, Coffee

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🔥 31 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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REPA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🤝 B2B

📦 Logistics

🛍️ eCommerce

💰 Private Equity Round on 2016-09

B2B • Logistics • eCommerce

REPA is Europe’s leading provider of spare parts and accessories for commercial catering, coffee/vending machines, and refrigeration systems. The company offers high availability of original parts, fast delivery across Europe through multiple automated logistics and fulfillment centers, and online webshop access. REPA also provides after-sales solutions for OEMs and managed spare-parts programs and technical support/dispatch services (including 24/7 support) for foodservice chains, and additionally sells spare parts for domestic appliances and barista tools.

📋 Description

• Manage, develop, and strategically expand key and premium coffee-sector accounts across the DACH region • Acquire new key accounts and build long-term, sustainable customer relationships both on-site and through office-based engagement • Plan, manage, and implement REPA’s premium strategy in close coordination with the Head of the DACH Business Unit • Take responsibility for relevant projects and initiatives • Advise key and premium customers in writing and by phone on products, services, and individual requirements • Analyze customer needs, business potential, and market opportunities, and derive and implement appropriate measures for sustainable customer development • Serve as the interface between suppliers and internal specialist departments to resolve technical and subject-matter issues • Work with Marketing, Product Management, Customer Experience, and Sales to further develop the REPA Premium model • Maintain and manage customer-related master data and ensure a high level of data quality • Independently manage customer inquiries and sales activities in coordination with the field sales team • Support the identification of new business opportunities and market potential within the coffee segment

🎯 Requirements

• Successfully completed commercial training or an equivalent qualification • Several years of professional experience in key account management, sales, or a comparable customer-focused role • Experience in the coffee industry, ideally in coffee machines, coffee equipment, professional coffee, vending, foodservice, or HoReCa • Excellent communication skills and a professional, confident manner • Strong service and customer orientation, with a genuine interest in building long-term customer relationships • Structured, independent, and solution-oriented approach to work • Very good written and spoken German and English; additional foreign languages are an advantage • Proficient in CRM systems (e.g., Salesforce or Microsoft CRM), ERP systems (e.g., SAP or Navision), and standard MS Office applications • Experience with analysis and reporting tools such as Power BI, Qlik, or Tableau is an advantage • Affinity for data and KPIs, with the ability to identify customer, market, and revenue potential and derive concrete measures from these insights • Enjoy working in a dynamic, international environment and be willing to take on responsibility

🏖️ Benefits

• Attractive compensation package including Christmas and holiday allowances • 30 days of annual leave • Hybrid working model with flexible working hours and a flexitime account within a 40-hour workweek • Company pension scheme • Canteen with subsidized meals • Individual training and professional development opportunities • Regular employee events • Employee referral bonus • Corporate Benefits • Job ticket • Free employee parking • Job security within an internationally successful, rapidly growing, and family-friendly group of companies

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