Field Service Engineer II

🔥 12 hours ago

🇰🇷 South Korea – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Repligen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

💰 $600M Post-IPO Debt - Repligen on 2023-12

Manufacturing • Healthcare • Consulting

<Repligen Corporation> Repligen Corporation is a life sciences company focused on bioprocessing technology leadership, providing scalable hardware, consumables and software for development and manufacture of biologic drugs and advanced therapies. Its portfolio includes upstream intensification systems (XCell ATF, KrosFlo TFDF), tangential flow filtration devices (KrosFlo, TangenX), chromatography systems and resins (KRM, OPUS, affinity and ion exchange resins), single-use fluid management and mixing solutions (ProConnex, MixOne, FlexBiosys products), dialysis devices, and real-time process analytics and control software (PATsmart, SoloVPE, FlowVPX). Repligen supports production of antibodies, proteins, viral vectors, mRNA, pDNA and other emerging modalities, and offers services, configurators and cGMP-ready solutions for biopharmaceutical manufacturers.

📋 Description

• Install, maintain, and service Repligen bioprocessing products, including XCell™ ATF, TFF, TFDF systems, chromatography equipment, filling systems, and C Technologies analytical instruments • Execute services at customer sites and Repligen locations throughout the FSE 2’s region • Provide remote and on-site technical support • Collaborate with Sales, Applications, product managers, and Repligen Service colleagues to resolve customer issues • Maintain accurate documentation of service activities and escalate issues as needed • Resolve mechanical, software, and operating system issues; reinstall software or hardware when necessary • Recognize customer needs and provide solutions that meet or exceed expectations • Document and distribute technical information about field-problem resolutions, hardware and software changes, and product quality improvements • Review service manuals for accuracy and current revision levels • Deliver post-visit findings and reports to internal stakeholders • Maintain customer install-base data, including customer, contact, and system information • Communicate solutions, process improvements, progress, and results to supervisors and colleagues • Follow up with customers and colleagues on service deliverables and service events • Advise customers on routine service matters • Assist with new product testing as needed • Mentor others in technology and process • Navigate the organization and engage appropriate resources for issue resolution • Identify opportunities to connect customers with Repligen Applications, Sales, and Technical Support resources • Generate leads for services and products, including service contracts, spare parts, and new systems

🎯 Requirements

• Bachelor’s degree in Engineering, Life Sciences, or related field; or equivalent work experience/training • 2–5 years of experience in a scientific or field service role • Deep understanding of Repligen hardware and software for supported products • Ability to resolve mechanical and software issues • Ability to resolve operating system bugs and reinstall software or hardware • Ability to perform product installations, qualifications, and instrument user training • Ability to travel frequently (50%+) • Ability to work at customer sites and Repligen locations throughout the assigned region • Ability to ask follow-on questions to understand customer needs, requirements, and plans

🏖️ Benefits

• Ability to work remotely and provide on-site support • Frequent travel opportunities (50%+ travel as part of the role)