Technical Support Engineer I

🔥 0 minutes ago

🌐 Germany, Austria, +2 more countries – Remote

🇩🇪 Germany – Remote 🇦🇹 Austria – Remote 🇭🇺 Hungary – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Repligen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

💰 $600M Post-IPO Debt - Repligen on 2023-12

Manufacturing • Healthcare • Consulting

<Repligen Corporation> Repligen Corporation is a life sciences company focused on bioprocessing technology leadership, providing scalable hardware, consumables and software for development and manufacture of biologic drugs and advanced therapies. Its portfolio includes upstream intensification systems (XCell ATF, KrosFlo TFDF), tangential flow filtration devices (KrosFlo, TangenX), chromatography systems and resins (KRM, OPUS, affinity and ion exchange resins), single-use fluid management and mixing solutions (ProConnex, MixOne, FlexBiosys products), dialysis devices, and real-time process analytics and control software (PATsmart, SoloVPE, FlowVPX). Repligen supports production of antibodies, proteins, viral vectors, mRNA, pDNA and other emerging modalities, and offers services, configurators and cGMP-ready solutions for biopharmaceutical manufacturers.

📋 Description

• Provide technical support to customers, Field Service Engineers, commercial teams, and internal stakeholders using Repligen bioprocessing products and technologies • Support troubleshooting activities and respond to technical inquiries via phone, email, video conferencing, and other communication channels • Develop and maintain knowledge of Repligen’s product portfolio, bioprocessing applications, system components, operating software, and related technologies • Gather technical information, provide updates, and support a positive customer experience • Analyze and diagnose technical issues, identify potential causes, recommend next steps, and guide issues toward resolution • Manage technical support cases in Salesforce, documenting inquiries, troubleshooting activities, findings, communications, and resolutions • Create, review, and update troubleshooting guides, FAQs, technical notes, work instructions, manuals, and internal knowledge articles • Collaborate with Field Service, Service Scheduling, Product Management, Engineering, Quality, Sales, and other teams • Coordinate replacement parts, RMA support, Field Service requests, and escalation of complex technical issues • Participate in product training, technical workshops, and knowledge-sharing activities

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience in Engineering, Biotechnology, Life Sciences, Chemistry, or a related technical field • 2–3 years of relevant experience in technical support, engineering, manufacturing, equipment service, or a similar technical environment • Strong troubleshooting and problem-solving skills • Experience working with technical equipment, instrumentation, software, or engineered systems • Strong written and verbal communication skills with a customer-focused approach • Ability to work independently while collaborating effectively across teams • Proficiency in written and spoken English • Willingness to travel occasionally for training and customer support