Customer Success Analyst – Focus on Performance and Paid Traffic

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Reproduzindo Talentos

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

📱 Media

B2B • Media

Reproduzindo Talentos is a Brazilian performance marketing agency focused on driving measurable growth for clients. The company provides paid traffic management, social media management, creative production, landing page design, data analysis, CRM automation, commercial (sales) training and Google My Business optimization, all aimed at attracting the right customers, increasing sales and improving return on ad spend. They serve infoproduct creators and local businesses with a performance-first, data-driven approach to scale revenue and build sustainable growth.

📋 Description

• Onboarding: Conduct the initial alignment with new clients, collect briefings, assist with account accesses (Meta Ads, Google Ads, GA4) and set the first delivery expectations. • Strategic Liaison: Serve as the bridge between the client and the tasks/owners responsible for the account. • Alignment and Results Meetings: Participate in regular meetings (weekly/monthly) to present performance reports and produce meeting minutes. • Crisis Management and Expectation Alignment: Identify operational bottlenecks for the client (e.g., traffic is good but the client’s sales team isn’t converting) and act consultatively to correct course. • Retention and LTV: Monitor client health (Health Score), prevent cancellations (churn) and identify ideal moments to offer new services (upsell/cross-sell). • Organization and Processes: Ensure the delivery schedule and deadlines agreed with the client are met internally.

🎯 Requirements

• Previous experience as a Customer Success, Account Manager, or Client Services role in digital marketing agencies • Basic to intermediate knowledge of Paid Traffic: You don’t need to build campaigns, but you must understand the concept and mechanics • Analytical Mindset: Able to look at a dashboard (Looker Studio) and determine whether a campaign is performing well or poorly • Impeccable Communication: Excellent written skills, clear oral presentation, and ease interacting with different client profiles (from small business owners to marketing directors) • Resilience and Objection Handling: Ability to stay calm and guide difficult conversations when results fluctuate

🏖️ Benefits

• Commission • Growth Opportunities • Courses and Training • Remote