Customer Success Analyst – Focus on Performance and Paid Traffic

🕒 July 12

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 83%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reproduzindo Talentos

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

🤝 B2B

📱 Media

Marketing • B2B • Media

Reproduzindo Talentos is a Brazilian performance marketing agency focused on driving measurable growth for clients. The company provides paid traffic management, social media management, creative production, landing page design, data analysis, CRM automation, commercial (sales) training and Google My Business optimization, all aimed at attracting the right customers, increasing sales and improving return on ad spend. They serve infoproduct creators and local businesses with a performance-first, data-driven approach to scale revenue and build sustainable growth.

📋 Description

• Onboard new clients • Collect briefs and assist with access to Meta Ads, Google Ads, and GA4 accounts • Align initial delivery expectations • Act as the liaison between the client and the tasks/account owners • Participate in weekly or monthly alignment and performance review meetings • Present performance reports and prepare meeting minutes • Identify bottlenecks in the client’s operations and provide consultative guidance to get performance back on track • Monitor client health using a Health Score • Prevent cancellations (churn) • Identify upsell and cross-sell opportunities • Ensure internal delivery schedules and deadlines agreed with the client are met

🎯 Requirements

• Previous experience in Customer Success, Account Management, or Client Services at digital marketing agencies • Basic to intermediate knowledge of paid traffic; campaign setup is not required, but you must understand the fundamentals • Analytical ability to interpret Looker Studio dashboards and evaluate campaign performance • Excellent written communication and clear verbal communication skills • Ability to work effectively with different client profiles • Resilience and ability to overcome objections • Portuguese • English • Knowledge of Meta Ads, Google Ads, and GA4 to assist clients with account access • CRM knowledge • Knowledge of digital marketing • Knowledge of the sales funnel • Ability to read and interpret performance metrics • Relationship and expectations management • Crisis and conflict management • Churn risk identification • Organization and follow-up • Availability to work full-time

🏖️ Benefits

• Commission • Growth opportunities • Courses and training • Remote work