Reprotel Marketing Hoteleiro
51 - 200 employees
Founded 2000
đ€ B2B
đ± Media
B2B âą Media
Reprotel Marketing Hoteleiro is a Brazil-based digital marketing agency specialized in the hotel and hospitality sector. It helps hotels, pousadas and resorts increase direct bookings and reduce commissions to OTAs by using a hotel-focused methodology and services like Google Hotel Ads, Google Ads, Meta (Facebook/Instagram) ads, conversion-focused website design, SEO, email marketing, content marketing and digital analytics. With about 20 years of hospitality experience, 10+ years in hotel digital marketing, ~150 active hotel clients, a team of ~40 specialists and roughly R$5M managed in ad spend in 2023, Reprotel positions itself as a niche expert for the national hotel market.
Customer Service Assistant
Job not on LinkedIn
đ January 31
đŁïžđ§đ·đ”đč Portuguese Required
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Reprotel Marketing Hoteleiro
51 - 200 employees
Founded 2000
đ€ B2B
đ± Media
B2B âą Media
Reprotel Marketing Hoteleiro is a Brazil-based digital marketing agency specialized in the hotel and hospitality sector. It helps hotels, pousadas and resorts increase direct bookings and reduce commissions to OTAs by using a hotel-focused methodology and services like Google Hotel Ads, Google Ads, Meta (Facebook/Instagram) ads, conversion-focused website design, SEO, email marketing, content marketing and digital analytics. With about 20 years of hospitality experience, 10+ years in hotel digital marketing, ~150 active hotel clients, a team of ~40 specialists and roughly R$5M managed in ad spend in 2023, Reprotel positions itself as a niche expert for the national hotel market.
đ Description
âą Respond to customers via official channels (WhatsApp and email) âą Receive requests, inquiries, billing questions and complaints professionally âą Record and organize all requests in ClickUp with clarity and context âą Correctly route requests to internal teams (Ads, Web, Design and Social Media) âą Follow up on and chase internal team deadlines and responses âą Request materials, approvals and pending information from clients âą Keep clients updated on status, revisions and deliveries âą Manage deadlines, SLAs and priorities âą Handle multiple client interactions simultaneously âą Ensure clear, concise communication aligned with the agency's positioning
đŻ Requirements
âą Previous experience in customer service âą Experience working in an agency or a high-demand environment âą Familiarity with organizational tools (ClickUp, Trello, etc.)
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