Bilingual Collections Specialist, English & Spanish

🔥 16 minutes ago

🌐 Colombia, Mexico – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote

💵 $260 - $270 / year

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Handle inbound and outbound collections calls professionally and efficiently • Contact customers regarding delinquent accounts and work toward appropriate resolutions • Negotiate payment arrangements in accordance with established guidelines • Handle objections, resistance, and difficult customer conversations professionally • Maintain consistent and appropriate follow-up with customers • Accurately document account interactions, payment arrangements, and updates • Follow all applicable collections policies and compliance requirements • Maintain customer confidentiality and protect sensitive account information • Work toward individual and team collections performance targets • Deliver a professional customer experience while working toward account resolution • Complete the resume review, pre-screen questionnaire, one-way video interview, and live interviews

🎯 Requirements

• At least 1 year of BPO, contact center, or professional collections experience • Experience handling inbound and outbound collections calls • Experience handling delinquent or past-due accounts • Experience negotiating payment arrangements or resolving outstanding balances • Knowledge of FDCPA and U.S. collections compliance requirements • Fluent English communication skills • Fluent Spanish communication skills • Experience working toward individual or team collections KPIs • Third-party collections experience is preferred • Previous remote or work-from-home experience is preferred • Must be permanently located in Mexico or Colombia • Must have the equipment and internet connection required for reliable remote work • Windows 11 PC; Mac not supported • Minimum 16 GB RAM • i5 processor or higher • Additional monitor • Webcam • Wired USB headset • Stable, reliable wired Ethernet internet • Backup power solution • Microsoft Teams / Office 365 • Candidates must submit their resume in English • Candidates must have the required equipment, internet connection, and workspace necessary to work reliably from home

🏖️ Benefits

• Performance-based commission opportunities • Ongoing training and coaching • Supportive, performance-driven team environment • Opportunities for professional growth and advancement • Fully remote work opportunity in Mexico or Colombia • Weekly compensation paid in USD