Customer Care Representative

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $5 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Provide excellent customer service through phone, email, chat, and social channels • Assist customers with order inquiries, returns, billing questions, and product information • Accurately enter customer and order information into internal systems • Resolve customer concerns professionally and escalate issues when necessary • Maintain records of customer interactions and actions taken • Identify opportunities to improve customer satisfaction and support sales initiatives • Collaborate with team members and supervisors to ensure smooth operations • Complete every stage of the hiring process, including resume and pre-screen questionnaire, one-way video interview, pre-screen interview, and client interview

🎯 Requirements

• Strong English verbal and written communication skills • Customer service or call center experience preferred • Ability to multitask in a fast-paced environment • Basic computer proficiency and ability to navigate multiple systems • Typing speed of 30+ WPM preferred • Flexible and team-oriented attitude • Must be comfortable working with your camera on during the entire shift • Must be comfortable working weekends and flexible schedules as needed • Independent contractor agreement • Advanced English proficiency • Minimum 1-2 years of Customer Experience experience • Strong communication and organizational skills • Professional attitude and ability to multitask • Strong computer literacy • Must have an additional monitor, a USB headset, and a stable, wired (Ethernet) internet connection

🏖️ Benefits

• Laptop provided • Weekly payments in USD • Fully remote position