Customer Support Representative

🔥 21 minutes ago

🇧🇿 Belize – Remote

💵 $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Handle inbound customer service calls and emails from consumers and medical office representatives • Respond professionally to product-related questions and general customer inquiries • Assist customers with questions about purchasing women's health products • Communicate with empathy, patience, and professionalism, particularly when handling sensitive or personal inquiries • Provide clear and accurate information within established guidelines and escalate questions when necessary • Maintain a professional and respectful approach in every customer interaction • Protect customer privacy and handle information confidentially • Maintain consistent attendance, punctuality, and availability throughout the assigned schedule

🎯 Requirements

• Strong spoken and written English communication skills • Clear, easily understood speech and the ability to communicate confidently over the phone • Excellent customer service and active listening skills • A naturally empathetic, patient, and professional approach to customer interactions • Strong written communication, including grammar, spelling, and attention to detail • The ability to work independently and take responsibility for a dedicated customer support account • Excellent reliability, punctuality, and commitment to consistent attendance • Previous experience in inbound customer service, call center support, or email support is preferred • Experience assisting customers with healthcare products or handling sensitive customer inquiries is an advantage • Windows 11 PC (Mac not supported) • 16 GB RAM • Dual monitors • Webcam and wired USB headset • i5 processor or higher • Fibre internet with a wired connection (Ethernet cable) • Backup power solution • Microsoft Teams / Office 365 • All resumes must be submitted in English

🏖️ Benefits

• Paid weekly in arrears