
51 - 200 employees
Founded 2022
💼 Consulting
🤝 B2B
🎯 Recruiter
Consulting • B2B • Recruitment
Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.
🔥 1 minute ago
🗣️🇪🇸 Spanish Required
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51 - 200 employees
Founded 2022
💼 Consulting
🤝 B2B
🎯 Recruiter
Consulting • B2B • Recruitment
Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.
• Design, build, and run production applications on Microsoft Azure • Develop backend APIs and services with clear boundaries, automated tests, and code review • Create client portals, internal consoles, admin screens, and dashboards • Review AI-generated and prototype codebases, determine what to keep or rebuild, and prepare them for real users • Connect AI models and services, including real-time features • Manage infrastructure as code and CI/CD across development, staging, and production environments • Build integrations with CRMs, ticketing tools, and other third-party platforms • Implement logging, metrics, tracing, alerts, and participate in an on-call rotation • Implement authentication, multi-tenant isolation, secure secrets management, and safe handling of personal data • Maintain clear technical documentation • Collaborate with AI/ML engineers, project and product managers, CX designers, and operations teams
• 3–5 years of experience building and running production web applications across both backend and frontend • At least 2 years of experience building and running applications on Microsoft Azure • Strong TypeScript, Node.js, and React skills • Working knowledge of Python for AI/ML services • Experience designing and integrating REST or GraphQL APIs • Experience with relational and NoSQL databases, caching, and queues • Familiarity with real-time or event-driven systems, including WebSockets, streaming, and messaging queues • Experience integrating third-party APIs, including LLM providers • Experience with CI/CD using GitHub Actions or Azure DevOps • Familiarity with Docker and infrastructure-as-code tools such as Bicep or Terraform • Good testing, monitoring, debugging, and code review practices • Track record of turning prototypes or AI-generated code into stable production applications by addressing security gaps, weak error handling, and missing tests • Familiarity with AI coding tools such as GitHub Copilot, Cursor, or Claude Code, and ability to review, validate, and correct their output • Professional written and spoken English and Spanish • Based in Colombia or Mexico, with the right to work in that country • All applicants must complete every stage of the hiring process • Strong written and verbal English communication skills • Resumes must be submitted in English • Azure certifications such as Azure Developer Associate or Azure Solutions Architect Expert are listed as nice to have • Experience with C# and .NET is listed as nice to have • Experience with Azure OpenAI, Azure AI Search, or Azure AI Speech is listed as nice to have • Familiarity with Azure Kubernetes Service (AKS) is listed as nice to have • Experience implementing LLM patterns, including function calling, retrieval-augmented generation (RAG), AI agents, and evaluations is listed as nice to have • Experience with Dynamics 365, Salesforce, Zendesk, or similar platforms is listed as nice to have • Experience in customer service, contact center, or BPO technology is listed as nice to have • Familiarity with SOC 2, PCI DSS, or HIPAA environments is listed as nice to have • Knowledge of Mexico's LFPDPPP or Colombia's Ley 1581 is listed as nice to have
• Remote work from Colombia or Mexico • Working hours aligned with EST business hours
Apply Now🕒 2 days ago
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