Healthcare Customer Support Representative

🔥 2 minutes ago

🇧🇿 Belize – Remote

💵 $6 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 27 days.
• 431 open roles for a team of 68.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Handle inbound customer service calls and emails from individual consumers and medical office representatives • Respond to product-related questions, purchasing inquiries, and general customer support requests • Provide accurate information about women's health products using a professional and reassuring approach • Communicate with patience, empathy, and discretion when handling sensitive healthcare-related inquiries • Listen to customer concerns, identify needs, and provide appropriate assistance within established guidelines • Escalate inquiries requiring additional assistance to the appropriate team • Maintain accurate and professional written communication across customer interactions • Protect customer privacy and handle confidential information responsibly • Work independently while maintaining consistent communication and accountability • Maintain excellent attendance, punctuality, and availability throughout the assigned schedule

🎯 Requirements

• At least 1 year of previous call center, contact center, or structured customer support experience, preferably handling inbound customer calls • At least 1 year of healthcare, medical, or healthcare-related customer service experience • Previous work-from-home or remote working experience, with the ability to work independently and remain accountable throughout the workday • Excellent spoken and written English communication skills • Clear, professional, and easily understood speech, with confidence communicating effectively over the phone • Strong written English, including excellent grammar, spelling, comprehension, and attention to detail • Demonstrated customer service skills, active listening, and ability to handle customer inquiries professionally • Empathetic, patient, and respectful approach when dealing with sensitive customer concerns • Strong organizational skills and ability to manage phone and email inquiries effectively • Reliable work ethic, excellent punctuality, and commitment to consistent attendance • Windows 11 PC (Mac not supported) • 16 GB RAM • Dual monitors • Webcam and wired USB headset • i5 processor or higher • Fibre internet with a wired Ethernet connection • Backup power solution • Microsoft Teams / Office 365 • Resume must be submitted in English • Experience supporting medical offices, healthcare providers, or patients is advantageous • Experience handling sensitive customer or patient inquiries is advantageous • Familiarity with healthcare terminology and medical products is advantageous • Experience with CRM systems, customer databases, or ticketing platforms is advantageous • Previous experience handling inbound phone calls and customer emails is advantageous • Familiarity with confidentiality requirements and responsible handling of customer information is advantageous

🏖️ Benefits

• Paid weekly in arrears • Fully remote work arrangement • Work schedule Monday–Friday, 8:00 AM–5:00 PM EST

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