Field Service Engineer

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Revvity

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

📋 Description

• Perform field service as advised by Customer Care in conjunction with the Service Leader. • Carry out installation, maintenance, and repair of the current and future Life Science/Diagnostics instrument portfolio. • Provide first-line onsite user training on Life Science and Diagnostics systems. • Organise routine maintenance allocated on a monthly basis. • Ensure that all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision to undertake service on specific instrument types. • Maintain ancillary documentation, e.g., the Safety Manual and Procedures Manual, to the highest standard, with regular reviews of manuals provided in accordance with the Quality Management System. • Align personal working practices with the department’s performance targets and actively demonstrate compliance with all team targets. • Maintain personal service spares issued and inventory records to the highest standard. • Ensure all anomalies are quickly and effectively reported and resolved. • Ensure all tools and test equipment are adequate to perform the required service and that all test equipment issued is calibrated at the specified times. • Complete all Work Orders and associated documentation within a day of completion. • Ensure all e-learning and expense claims are returned on time. • Perform specific and agreed tasks as defined through the Goal Statements, which are already embedded in the company culture.

🎯 Requirements

• Relevant education or equivalent experience (e.g., a Bachelor’s degree in Electronic Engineering or Biotechnology). • Experience in a customer service environment, preferably with Diagnostic and Life Science instrument applications. • Good communication skills. • Strong customer service ethic. • Prepared to travel, with an occasional night away from home might be required. • Valid full BE/NL driving licence required.

🏖️ Benefits

• Strong technical support and mentoring. • Meaningful work with professional customers. • Focus on career development. • A package including of salary, commission, company car, private healthcare, life insurance, and more.