Case Manager

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Manage an assigned caseload and oversee the administrative coordination of each client's journey. • Act as a key point of contact between clients, families, clinical teams, administrative teams, and insurance providers. • Monitor case progress and status, ensuring all required actions are completed. • Maintain accurate and detailed case records, including communications, documentation, authorisations, and outstanding tasks. • Identify and resolve issues, delays, or barriers affecting clients' ability to begin or continue services. • Coordinate with internal teams and escalate complex issues when necessary. • Ensure coordination between intake, authorisation, scheduling, and service delivery. • Manage the end-to-end intake process for new clients. • Serve as the primary contact for prospective clients and families during intake and onboarding. • Respond to enquiries and follow up with prospective families. • Guide families through intake and explain required next steps. • Collect, review, and organise intake documentation. • Verify completion and accuracy of intake forms, insurance information, referrals, assessments, and other documentation. • Follow up on missing information or outstanding documents. • Coordinate insurance verification before services begin. • Track prospective clients through the intake pipeline and maintain follow-up to prevent cases from becoming unresponsive. • Coordinate transition from initial enquiry through intake and into service delivery. • Enter and maintain client information in CentralReach and Zoho CRM. • Maintain clear notes and records of client interactions and follow-up activity.

🎯 Requirements

• Previous experience as a Case Manager, Intake Coordinator, Intake Specialist, or in a similar healthcare or behavioural health role. • Experience managing multiple cases or a caseload. • Experience coordinating new client intake and onboarding. • Experience with insurance verification, authorisations, and reauthorisations. • Experience tracking authorised hours and service utilisation. • Experience using CentralReach is strongly preferred. • Experience using a CRM system, ideally Zoho CRM. • Excellent organisational and time-management skills. • Strong attention to detail and ability to manage large volumes of information accurately. • Excellent written and verbal communication skills. • Strong follow-up and relationship-management skills. • Ability to manage multiple priorities and meet deadlines. • Comfortable working independently in a fast-paced environment.