Childcare Intake, Tour Booking Representative

🔥 30 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Representative

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Answer inbound calls from prospective families interested in childcare centres and early learning programs • Serve as the first point of contact and create a friendly, professional experience • Understand family enquiries and guide callers towards booking in-person centre tours • Provide accurate information using approved scripts and resources • Follow up on website enquiries, Facebook leads, missed tours, and rescheduling requests • Confirm booking details and record appointments accurately • Coordinate with childcare centres regarding same-day tour requests, late arrivals, availability, and scheduling changes • Communicate updates to school staff and families • Use Salesforce or similar CRM systems to access school information and manage bookings • Record enquiry details, call outcomes, follow-up activities, and tour appointments • Navigate multiple systems while speaking with families • Follow phone scripts, text templates, and booking procedures • Maintain records for reporting, lead tracking, and team performance • Improve enquiry-to-booked-tour conversion while maintaining call quality and professionalism • Accept coaching and feedback to improve communication and booking results

🎯 Requirements

• Excellent verbal communication skills and a clear, professional telephone manner • Friendly, upbeat, and customer-focused personality • Confidence speaking with prospective customers and guiding conversations towards a booking • Strong listening skills and the ability to understand customer needs • Good organisational skills and attention to detail • Ability to manage calls, appointments, follow-ups, and changing schedules • Comfortable working with computers and navigating multiple systems simultaneously • Willingness to learn new software, scripts, and processes • Coachable, adaptable, and able to work towards performance targets • Reliable and comfortable working independently in a remote environment • Previous experience is beneficial but not essential; relevant backgrounds include call centre/contact centre operations, customer service/support, inbound sales/lead management, appointment setting/booking coordination, reservations/scheduling, or reception/front-desk customer service • Experience with Salesforce, other CRM platforms, or call management systems is an advantage • Spanish language skills are a bonus but are not required