Healthcare Intake Specialist, QA Specialist

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Review session notes and clinical documentation for accuracy, completeness, and compliance. • Monitor documentation submissions and follow up with RBTs on outstanding or incorrect session notes. • Identify missing information, inconsistencies, and recurring documentation issues, escalating concerns when necessary. • Maintain records and trackers for documentation quality, outstanding items, and compliance deadlines. • Support quality assurance processes and procedures. • Assist with onboarding new RBTs and explain documentation requirements, internal processes, and procedures. • Train new team members to use relevant software and systems. • Provide ongoing support for documentation and system-related queries. • Follow up with new starters to ensure system confidence and required standards. • Communicate documentation requirements, outstanding tasks, and improvement areas to RBTs and internal teams. • Provide instructions and constructive feedback. • Collaborate with relevant teams to resolve documentation issues and support daily operations. • Assist with occasional HR-related tasks and general administrative duties.

🎯 Requirements

• Previous experience in quality assurance, compliance, documentation review, onboarding, training, or a similar coordination role. • Experience in a healthcare environment is preferred, with healthcare quality assurance experience considered a strong advantage. • Strong attention to detail and the ability to identify errors, inconsistencies, and missing information. • Excellent written and verbal communication skills. • A professional, patient, and organised approach to following up with team members. • Comfortable with repetitive, detail-heavy tasks that require accuracy and consistency. • Confident using computer systems and learning new software platforms. • Strong organisational skills, with the ability to manage multiple follow-ups and deadlines. • Flexible and willing to assist with responsibilities outside the primary scope of the role when needed.