Intake Manager

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Manage the full intake process from initial inquiry through client onboarding. • Respond promptly to inbound calls, website inquiries, referrals, and other lead sources. • Conduct intake calls to gather client information, assess needs, and determine eligibility for services. • Build rapport with prospective clients and families while providing exceptional customer service. • Convert qualified leads into active clients through effective communication and follow-up. • Maintain accurate and up-to-date records within CRM, EMR, or intake management systems. • Coordinate onboarding documentation, insurance verification, and required paperwork. • Schedule consultations, assessments, and onboarding appointments with relevant team members. • Collaborate closely with clinical, operations, and administrative teams to ensure smooth transitions into services. • Track intake metrics, lead status, conversion rates, and onboarding progress. • Follow up consistently with prospective clients to maximize enrollment opportunities. • Identify and resolve intake-related issues while maintaining a high standard of client satisfaction. • Ensure compliance with company policies, confidentiality requirements, and industry regulations.

🎯 Requirements

• 3+ years of experience in intake coordination, client services, admissions, customer success, or a related role. • Strong sales, relationship-building, and client conversion skills. • Excellent verbal and written communication abilities. • Proven ability to manage a high volume of leads and inquiries simultaneously. • Exceptional organizational skills and attention to detail. • Experience using CRM, EMR, scheduling, or practice management systems. • Strong follow-up and problem-solving abilities. • Ability to work independently while collaborating effectively with cross-functional teams. • Proficiency with Microsoft Office Suite and Google Workspace. • Healthcare, ABA, behavioral health, home care, or service-based industry experience is preferred.

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home