PowerConnect Consultant

🔥 34 minutes ago

🌐 Costa Rica, Colombia, +4 more countries – Remote

🇨🇷 Costa Rica – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote 🇬🇹 Guatemala – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RHONDOS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

📣 Marketing

Marketing

RHONDOS is a company/brand for which the only provided material is a website/CSS snippet. The text is primarily frontend styling (hero section, call-to-action buttons, brand color palette with green accent, logo area, stats block and responsive layout rules) describing the structure and visual design of a homepage. There is no product, service, industry-specific copy, or business details in the provided content, so the site appears to be a marketing/brand landing page rather than revealing RHONDOS's business domain.

📋 Description

• Provide full-lifecycle PowerConnect customer support from Level 1–2 incident response through Level 3 troubleshooting and root cause analysis. • Triage, investigate, resolve, document, monitor, and hand over customer incidents according to SLAs and escalation protocols. • Conduct root cause analysis for recurring, high-severity, and business-critical incidents; produce RCA reports and preventive measures. • Analyze logs, traces, configuration files, and network data; collaborate with product engineering on defects. • Support PowerConnect proof-of-concept engagements, including environment setup, configuration, validation, technical questions, troubleshooting, and handover documentation. • Deliver end-user, power-user, and administrator training; develop curricula, session plans, reference materials, and e-learning content. • Lead PowerConnect installations, upgrades, patches, environment assessments, validation, maintenance-window coordination, and configuration documentation. • Define and document reusable PowerConnect use cases, demonstrations, reference configurations, solution designs, and expected outcomes. • Support internal SAP systems, including ticket resolution, user and role administration, authorization checks, monitoring, patches, transports, refreshes, and client copies. • Maintain and govern knowledge bases, runbooks, diagnostic playbooks, and SAP documentation. • Participate in continuous improvement, certifications, enablement, retrospectives, process automation, and coaching of junior consultants.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience. • 3+ years of experience in technical support, professional services, or consulting for SAP, Splunk or Dynatrace. • Hands-on experience with PowerConnect (or comparable enterprise SAP-integration/observability software) administration, configuration, and troubleshooting. • Experience conducting root cause analysis on high-severity incidents and producing structured RCA reports. • Familiarity with SAP system administration fundamentals (user/role management, transport management, job scheduling, system monitoring) and experience with SAP Basis or SAP administration tooling. • Experience delivering technical training or enablement sessions to both technical and business audiences. • Ability to read system logs, traces, and configuration data to diagnose complex issues. • Experience serving as a subject-matter expert on customer calls or proof-of-concept engagements. • Experience with Splunk, Dynatrace, or Elastic. • Experience with ticketing systems. • Willingness and ability to participate in an on-call escalation rotation. • Preferred: Experience supporting pre-sales or proof-of-concept (PoC) engagements for enterprise software. • Preferred: Experience leading installation, upgrade, or migration projects in customer production environments. • Preferred: SAP certification(s) or PowerConnect product certification. • Preferred: Experience building or contributing to a knowledge base, runbooks, or diagnostic playbooks. • Preferred: ITIL Foundation certification or familiarity with incident and problem management frameworks.

🏖️ Benefits

• Employment for this role is structured through an Employer of Record (EOR) in your country of residence. • Full statutory benefits and entitlements for the country of residence — including paid annual leave, public holidays, sick leave, and pension or social insurance contributions as applicable. • Paid PowerConnect and SAP certification training and professional development budget. • A fully remote-first working environment with genuine flexibility • Company-provided equipment

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