Senior Support Engineer

🕒 May 1

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology • Provide L4-level support for SAP PI/PO and CPI landscapes • Analyze, troubleshoot, and resolve interface failures, performance issues, and data inconsistencies • Support and maintain integrations between SAP ECC / S/4HANA, SAP Cloud applications, and third-party systems • Work on SAP CPI iFlows, adapters, and monitoring • Perform end-to-end interface analysis • Develop and debug ABAP-based integrations • Handle incident, problem, and advisory cases within SLA • Participate in customer calls and RCA discussions • Provide mentoring and guidance to junior engineers • Ensure proper documentation of solutions, RCA, and best practices

🎯 Requirements

• Bachelor Degree in Computer Science or related field or equivalent experience • 10+ years of overall SAP experience • 10+ years hands-on experience in SAP PI/PO and Fiori/ABAP • Strong hands-on experience in SAP PI/PO: Architecture (dual-stack & single-stack) • Solid experience with SAP CPI: iFlow development and support • Strong ABAP debugging skills, especially for integration scenarios • Experience with IDocs, RFCs, ABAP Proxies, BAPIs • Ability to analyze backend dumps and performance issues • Knowledge of OData services, SAP Gateway • Ability to troubleshoot Fiori-related integration issues • Excellent problem-solving and analytical skills • Ability to communicate fluently in English. • Additional languages welcomed.

🏖️ Benefits

• Competitive salary • Comprehensive compensation and benefits package • Opportunities for professional development • Flexible working hours • Remote work options