Senior Support Engineer, SAP FICO

🕒 August 18

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 21%

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Logo of Rimini Street

Rimini Street

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Provide expert-level SAP FICO support, emphasizing Product Costing, Material Ledger, Cost Center and Profit Center Accounting, and CO-PA • Troubleshoot and resolve complex production issues involving month-end close, controlling processes, costing and variance analysis, and cross-module integrations • Perform root cause analysis in highly customized SAP environments • Support SAP Project Systems, including WBS structures and project cost integration • Work directly with clients to diagnose issues and provide clear, actionable solutions • Deliver a high-quality customer experience • Collaborate with technical teams, including ABAP and integration teams, to resolve defects • Develop and deliver application fixes and data corrections • Support global customers in a 24x7 model while ensuring SLA adherence • Contribute to knowledge management, documentation, and continuous improvement initiatives • Report directly to the Regional Manager, SAP Delivery

🎯 Requirements

• 10+ years of SAP experience with strong focus on FICO, particularly Controlling (CO) • Deep hands-on expertise in Product Costing (CO-PC) • Deep hands-on expertise in Material Ledger • Strong working knowledge of standard SAP FI operations (GL, AP, AR) • Experience troubleshooting month-end close issues • Experience troubleshooting costing variances and settlement processes • Strong understanding of CO-FI integration and cross-functional processes (MM, SD, PS) • Hands-on experience with SAP Project Systems (PS) configuration • Experience working in production support environments • Strong troubleshooting, root cause analysis, and debugging skills • Ability to communicate clearly with technical and business stakeholders • Ability to work independently and in a global, virtual team environment • Preferred: Experience with SAP S/4HANA • Preferred: Exposure to FSCM/Treasury, Asset Accounting, ABAP debugging or development-team collaboration, and global or multi-country SAP environments • Hands-on support problem-solving experience in complex, highly customized SAP landscapes • Ability to own issues end-to-end • Strong client-facing presence and structured communication

🏖️ Benefits

• Compensation, bonuses, and benefits matched to the skills of top-performing team members • Diverse and inclusive work environment • Equal Employment Opportunity • Remote work arrangement

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