Service Delivery Automation Architect

🕒 April 8

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Partner with service delivery teams to identify automation opportunities within operational and support processes • Analyze current delivery workflows and recommend automation solutions that reduce manual effort, improve consistency and lower operational risk • Design scalable automation frameworks that integrate enterprise platforms such as ServiceNow and ERP systems • Define automation solution designs using appropriate technologies including workflow automation APIs scripting, AI, and RPA where applicable • Lead automation backlog prioritization and roadmap definition • Work with global teams to align automation initiatives to shared standards architectures and implementation patterns • Support consolidation of automation efforts into a consistent global approach while still meeting regional delivery needs • Prioritize automation initiatives based on delivery impact feasibility and value • Provide architectural guidance and support to Service Delivery Automation Engineers during implementation • Ensure automation solutions are scalable maintainable and suitable for reuse across multiple support processes and Product Lines • Establish automation governance, standards, and best practices

🎯 Requirements

• Bachelor’s degree in computer science information systems engineering or related field • 8 or more years of experience in service delivery automation process improvement or enterprise systems architecture • Strong experience analyzing service operations support or managed services workflows • Experience working with enterprise IT service management platforms such as ServiceNow • Working knowledge of automation approaches including workflow automation, APIs scripting, and RPA • Ability to translate operational needs into clear practical automation solution designs • Strong analytical problem solving and communication skills • Ability to collaborate effectively with both regional delivery teams and global stakeholders

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members