CRM Manager

🕒 August 25

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 29%

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Logo of RISK

RISK

1001 - 5000 employees

🎯 Recruiter

Recruitment

RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.

📋 Description

• Set up, launch, and optimize CRM campaigns across email, SMS, push, messengers, and in-app channels • Manage promotional, trigger-based, automated, and one-time communication flows • Create and maintain a promo calendar for campaigns, bonuses, and customer communications • Configure and launch bonus and promo mechanics for different user segments • Work with audience segmentation, cohorts, and user groups • Conduct A/B testing, validate hypotheses, and scale successful solutions • Monitor key CRM metrics including engagement, deliverability, conversion, retention, and reactivation • Use Tableau, Power BI, internal dashboards, and business metrics to analyze campaign performance • Collaborate with analytics, product, content, design, support, and marketing teams

🎯 Requirements

• 6+ months of experience as a CRM Manager in the iGaming industry, preferably in casino and/or sports betting • Hands-on experience with CRM campaigns, from welcome flows to retention and reactivation • Practical experience with CRM platforms such as GR8, Smartico, Salesforce, or similar tools • Strong analytical skills and experience working with Tableau, Power BI, dashboards, and CRM/business metrics • Understanding of customer segmentation, A/B testing, bonus mechanics, and engagement metrics • Ability to manage multiple campaigns simultaneously in a fast-paced environment • Detail-oriented, organized, flexible, and ready to adapt to changing priorities

🏖️ Benefits

• Children Allowance • Mental Health Support • Sport Activities • Language Courses • Automotive Services • Veterinary Services • Home Office Setup Assistance • Dental Services • Books and Stationery • Training Compensation • Massage

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