Senior Customer Solutions Engineer

🕒 February 23

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rocket Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rocket Software is a company that specializes in IT modernization and hybrid cloud solutions. They provide a variety of products and services aimed at optimizing mainframe and cloud integration, enhancing security and compliance, and improving IT skills and efficiency through automation and innovation. Rocket Software offers solutions for content services, hybrid cloud, IBM i, security, and efficiency, along with modernization of enterprise applications, data, and infrastructure. Their focus is on helping organizations seamlessly bridge critical business applications and data with AI-powered solutions for increased productivity and decision-making, while maintaining robust security and resilience.

📋 Description

• Provide primarily post sales technical expertise during the installation, implementation and post-implementation servicing of company products • Provide support to customer personnel and company sales staff by disseminating technical information on specific applications • Provide pre-sales technical support through sales presentations and product demonstrations to sales staff, partners and prospects • Work with our partner community to build their knowledge and independence around pre and post sales tasks • Work with existing customer base to ensure best practices and customer satisfaction • Develop in-depth conceptual and technical knowledge of Rocket product line including new releases, new products and interfaces • Present and deliver highly technical presentations and training on products • Ensure the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards • Guide client in the set up and configuration of Rocket products and train customers in administration and use of the products

🎯 Requirements

• 8+ years in related Information Technology position • 5+ years Project Management, Consulting, or team lead experience • 5+ years development, application lifecycle or change management experience • Senior level skills in Enterprise application development (e.g. Java, .NET, Web) • IBM i application development • Business process requirements and design • Database technologies (e.g. Oracle, SQL, DB2) • i5/OS, Windows and/or Linux OS • Proven critical thinking, analytical and troubleshooting skills • Excellent interpersonal, relationship management and communication skills • Excellent time management skills • Previous customer facing consulting experience.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options