Customer Success, Tax

Job not on LinkedIn

🕒 April 16

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 76%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ROIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

⚖️ Legal

☁️ SaaS

Consulting • Legal • SaaS

ROIT is a Brazilian tax-technology company that provides an integrated ecosystem of SaaS solutions and AI-powered tools to help medium and large companies prepare for and manage the 2026 tax reform. Its offerings include an official tax-reform calculator that reprocesses SPED files and invoices, an Invoice-to-Pay automation suite (with ERP/SAP integrations), Tax Discovery for reclaiming taxes, regulatory consulting and education programs, and ongoing support for compliance and scenario planning.

📋 Description

• Monitor account health using KPIs (Health Score) • Anticipate risks and identify opportunities for improvement • Act as a "translator" between the engineering team and the end customer • Suggest product improvements based on real tax pain points • Conduct strategic meetings to present results and generated savings • Create content and training to help users master the platform's features

🎯 Requirements

• Previous experience in Software as a Service (SaaS) companies • Tax expertise: solid knowledge of taxes (ICMS, IPI, PIS/COFINS, ISS) and ancillary filing obligations (SPEDs, EFD, GIA) • Comfortable with integrations (APIs) and data import/export (JSON/CSV) • Familiarity with ERPs (SAP, TOTVS, Oracle) • Proficiency with metrics such as Churn, MRR, NPS, and expansion • Ability to use Excel/BI tools to demonstrate the product's ROI to clients.

🏖️ Benefits

• Remote work • Continuous education