ITSM / ITIL Governance Consultant – Mid-Level

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Runtalent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Runtalent is a technology services company that specializes in the allocation of qualified professionals across various tech platforms for project needs. They focus on agile squads and managed services, ensuring operational efficiency and project success. With over 20 years in the market, Runtalent has established a strong talent pool and collaborates with multiple industries including finance, healthcare, and entertainment to provide tailored solutions for each client.

📋 Description

• Formalize the Process Owner and Process Manager structure and implement the ITSM governance plan. • Drive the maturity development of Incident, Change, Problem, Configuration/Asset, Service Catalog, Request, SLA, and Knowledge processes. • Monitor KPIs, SLAs, and OLAs, reporting progress and variances to senior leadership and management. • Mobilize internal teams, vendors, and partners to execute action plans and digital transformation initiatives. • Promote continuous process improvement and alignment between IT and the business.

🎯 Requirements

• Experience in IT Service Management (ITSM) within large-scale corporate environments. • Strong knowledge of ITIL processes (Incident, Change, Problem, Configuration/Asset, Service Catalog, Request, Service Level, and Knowledge), with an end-to-end process perspective. • Experience designing, assessing the maturity of, and continuously improving ITSM processes. • Experience with metrics-driven management (KPIs, SLAs, and OLAs). • Experience managing vendor and partner governance. • Knowledge of COBIT, auditing, and compliance. • Experience with ITSM tools (ServiceNow, SMAX, Jira Service Management, Remedy) — preferred. • Advanced ITIL 4 certifications (Managing Professional / Strategic Leader) or COBIT certification — preferred. • Experience in the electric power sector or highly regulated environments — preferred. • Track record in organizational transformation programs and implementing governance from the ground up — preferred.

🏖️ Benefits

• 12-month contract/engagement • Remote work