Ryz Labs
11 - 50 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Ryz Labs is a company focused on building startups from the ground up and assisting other startups in scaling their operations. They provide top-tier technical talent solutions to ensure that emerging businesses can thrive in a competitive market.
Staff Customer Success Specialist
Job not on LinkedIn
🔥 2 hours ago
Where this job comes from
Posted on Ryz Labs's careers page, not through a job board
First seen by Remote Rocketship 2 hours ago
Still open on Ryz Labs's site. Checked 1 hour ago.
Ryz Labs
11 - 50 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Ryz Labs is a company focused on building startups from the ground up and assisting other startups in scaling their operations. They provide top-tier technical talent solutions to ensure that emerging businesses can thrive in a competitive market.
📋 Description
• Act as the senior technical point of contact for enterprise customers, leading customer-facing calls and communicating action plans, progress, and resolutions • Own critical escalations end to end, bridging customers with internal engineering and product teams • Investigate complex issues through code-level debugging, log analysis, SQL queries, and root cause analysis • Design and build AI-powered tools and automations, such as triage agents and automated CS workflows, to reduce time-to-first-response and scale team impact • Turn support ticket data into strategic reports for Product and executive leadership, surfacing structural bugs and recurring patterns • Build and improve CS communication workflows, including HubSpot workflows and A/B testing to improve engagement • Own documentation and knowledge base practices so customers and internal teams can self-serve • Mentor and onboard support and customer success engineers, helping grow team capabilities and quality standards • Support pre-sales conversations and product capability assessments when needed
🎯 Requirements
• 8+ years of experience in technical support, customer success engineering, solutions engineering, or SaaS operations, including time in a senior or lead role • Proven track record handling enterprise escalations and customer-facing technical communication • Strong SQL skills and experience with relational databases such as PostgreSQL or MSSQL • Hands-on scripting or development experience, ideally in Python or JavaScript • Solid understanding of REST APIs, webhooks, and integrations • Experience building with AI tools and APIs, such as the Claude API, LLM agents, or Model Context Protocol, to automate support or CS workflows • Experience with SSO/SAML, Okta or similar, and cloud environments such as AWS or Azure • Strong analytical and reporting skills, with the ability to present insights clearly to leadership • Advanced English, written and spoken • Nice to have: Deep experience with the Atlassian ecosystem, including Jira, Confluence, Jira Service Management, ScriptRunner, Cloud and Data Center • Nice to have: Experience with platform migrations, such as Server to Cloud or Zendesk to JSM • Nice to have: Familiarity with Kubernetes, FastAPI, or React • Nice to have: Experience working in Atlassian Marketplace or developer tooling companies • Nice to have: Background in Fintech, AdTech, or other highly technical B2B domains
🏖️ Benefits
• Fully remote work arrangement • Contractor engagement
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