Client Success Advisor

🔥 3 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Safeguard Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

✈️ Travel

💰 Venture Round on 2019-05

Consulting • Logistics • Travel

Safeguard Global is a company that provides services and solutions to aid businesses in expanding and managing their workforce internationally. They specialize in global payroll, workforce solutions, and providing compliance expertise to ensure businesses adhere to different regulatory requirements around the world. Their goal is to help businesses operate globally with ease, offering support in navigating complex international employment issues.

📋 Description

• Build and sustain strong, long-term relationships across a portfolio of small to mid-sized clients • Serve as the primary point of contact for clients and develop a deep understanding of their businesses, priorities, and goals • Manage a portfolio of 20–50 clients utilizing 1–2 services • Develop client success plans defining desired results, risks, governance, and adoption guidance • Respond to client queries accurately and promptly using appropriate communication methods • Document client interactions in the customer service tool and maintain CRM activities in Salesforce • Track client KPIs and provide visibility into account performance • Educate clients on Safeguard Global's service suite, advanced product capabilities, roadmap items, and best practices • Support scoping exercises, renewal conversations, forecasting, and upsell/cross-sell readiness • Identify retention risks and execute client save motions, including intervention plans, service recovery, executive sponsor engagement, and escalation governance • Oversee end-to-end portfolio delivery governance, contractual obligations, and service standards • Lead business reviews and multi-stakeholder planning sessions • Partner cross-functionally to ensure successful service delivery, mitigate risks, and identify revenue-growth opportunities

🎯 Requirements

• Strong relationship-building and client partnership skills • Strong written, verbal, and virtual communication skills • Effective prioritization and time-management across a dynamic client portfolio • Foundational account governance skills, including documenting client goals, risks, and success drivers • Ability to interpret operational data and apply insights to improve client outcomes • Problem-solving capability and comfort working cross-functionally • Growth-oriented mindset and ability to identify product adoption and client value opportunities • High attention to detail, CRM discipline, and consistency in documentation • Experience in service delivery and/or account management focused on client relationships and growth; customer support, operations, HR/payroll administration, or related fields preferred • Familiarity with upselling techniques for products or services • Demonstrated use of data in building account plans • History of customer growth/satisfaction and operational KPIs • Strong communication and negotiation skills • Global client exposure; experience working in multinational environments is a plus • Bachelor's degree preferred • Experience with human resource, payroll, or accounting solutions strongly preferred

🏖️ Benefits

• Remote first, with flexibility to include life needs like school runs and gym breaks in your schedule • Competitive leave package including paid bonding leaves for new additions to your family • 2 paid charitable days off • Annual bonus scheme or sales incentive plan • International environment with opportunities to grow your network and collaborate across the world • Nurturing, human-centered culture with recognition for contributions • Access to 2 learning platforms for continuous growth