Manager, Professional Services

🔥 48 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Manage strategic efforts required to deliver SailPoint’s identity security solutions • Take accountability for the client experience on assigned projects • Own engagement scoping, client communication, internal team management, escalation support, and overall service delivery • Ensure services are provided, implemented correctly, and billed in a timely and accurate manner • Partner cross-functionally during sales processes and own services portions of deals, including presentations, RFP responses, and proposal/SOW generation • Interact with sales representatives and leadership during pre-sales and post-sales delivery phases • Serve as the senior point of contact for client escalations • Oversee project financials, profitability, and productivity • Work with the Resource Management Office to mediate and prioritize staff resources • Provide project management duties for customer engagements as needed • Provide strategic client performance updates to senior management, account teams, and Sales Managers • Collaborate with Customer Success Managers to maintain customer satisfaction throughout implementations • Identify opportunities to expand SailPoint solutions and services to maximize client success and revenue growth • Manage the team, including staffing decisions, utilization management, performance reviews, and career development • Coach Engagement Managers and project team members on performance and development • Participate in recruiting and employee development activities

🎯 Requirements

• 7+ years of professional experience at a Software, SaaS, or consulting company • 3+ years of project management experience • 2+ years of people management experience • Exceptional mentorship and leadership skills with a passion for continuous improvement • Experience with project management duties, including project planning, budget, scope, schedule, stakeholder, and risk management • Exceptional communication skills and extensive experience working with clients and partners • Outstanding organizational and multi-tasking abilities • Extensive experience working with Sales to scope services projects for enterprise software • Up to 15% travel required • Bachelor’s degree or equivalent work experience

🏖️ Benefits

• World-class product and process training • Professional growth and career development support • Regular feedback, coaching, and guidance on personal development • Equal opportunity employment • Reasonable accommodations for individuals with disabilities