Engagement Delivery Director

🔥 4 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead large-scale, strategic programs and a portfolio of complex, multi-cloud and AI-enabled Salesforce implementations • Own end-to-end delivery of strategic programs on time, on budget and with high quality • Act as executive contact for customers, enforce governance to prevent escalations, and step in hands-on as a Project Manager when needed • Prioritize and sequence programs, resources and risks using portfolio data • Brief executives, including on AI business cases and value metrics • Build strategic relationships with C-level stakeholders and turn complex business challenges into measurable outcomes • Work with Sales to drive expansion • Manage portfolio revenue, margin, utilization, budgets and forecasting • Partner with pre-sales on scoping, contracts and SOWs • Coach and develop Senior Managers and Project Managers, build a succession pipeline, and contribute to LATAM-wide delivery excellence

🎯 Requirements

• 10+ years of professional services, consulting, or program/project management experience • 6+ years leading large-scale, complex technology implementations or a portfolio of programs (Salesforce platform experience strongly preferred) • Proven hands-on project management experience, including external client projects in software development, CRM and SaaS environments, and the ability to work as a Project Manager when needed • Demonstrated ability to lead enterprise-wide, strategic programs, manage portfolios of engagements and facilitate meetings with client executives • Direct responsibility for leading large teams, including leaders of project teams of 20+ members, and managing budgets and schedules • Strong financial acumen: experience managing P&L, revenue forecasting, budgets and engagement margin • Data-driven, strategic thinker who uses metrics to steer a portfolio and advise executives • Excellent communication, facilitation and executive presence skills in both Spanish and English (Portuguese a plus) • Proven ability to lead and influence cross-functional teams in a matrix environment, including remote consultants • Experience operating in a fast-paced, high-growth regional environment with multiple concurrent programs • Agile/Scrum delivery methodology certification • PMP, PgMP, or equivalent project/program management certification • Availability to travel regionally, and occasionally internationally, depending on customer needs

🏖️ Benefits

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more • World-class enablement and on-demand training with Trailhead.com • Exposure to executive thought leaders and regular 1:1 coaching with leadership • Volunteer opportunities and participation in our 1:1:1 model for giving back to the community