Managed Services Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

💵 €34.9k - €41k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Salsify

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $200M Series F on 2022-04

Consulting • Marketing • Logistics

Salsify is a company that provides a unified Product Experience Management (PXM) platform to help brands and retailers streamlined the process of managing and distributing product content. Their solutions focus on centralizing, connecting, and automating product content to drive growth, enhance efficiency, and improve the digital shopping experience. Salsify also offers Supplier Experience Management (SXM) platform to automate onboarding and validation of product content from suppliers, ensuring a seamless flow of data across the digital shelf. The company is committed to helping brands and retailers enhance their presence on the digital shelf through advanced product content syndication, enabling them to engage more effectively with consumers and achieve omnichannel leadership.

📋 Description

• Own day-to-day delivery across multiple managed services customers, balancing planned work, recurring operations, and emerging priorities • Understand customer goals, pain points, and operating context • Recommend and implement solutions that improve customers’ use of Salsify • Configure and troubleshoot Salsify PXM and related retailer workflows, including complex or nonstandard requirements • Support retailer portals and the Global Data Synchronization Network (GDSN), coordinating issues through resolution • Manage customer expectations and communicate progress and risks clearly • Propose workable alternatives when requests are out of scope or the initial approach is ineffective • Deliver services on time and within agreed scope while maintaining a positive customer experience • Partner with internal teams, including Product, to investigate issues, validate solutions, or pilot new service offerings • Share knowledge and continuously develop expertise in the platform, retailer processes, and customer use cases

🎯 Requirements

• At least one year of hands-on experience with retailer portals such as Amazon Vendor Central, Target Partners Online, Home Depot IDM, or Walmart Supplier One • At least one year of experience working with GDSN • At least two years of experience supporting enterprise customers through the launch or ongoing operation of a platform • Ability to prioritize and deliver work for several customers at once with limited oversight • Strong problem-solving skills and ability to make sound decisions when requirements are incomplete • Ability to adjust course when a solution does not work • Clear customer communication and good judgment in managing scope • Ability to handle difficult conversations constructively • Preferred: at least one year of direct experience with Salsify PXM • Preferred: experience piloting new service offerings or resolving complex custom configurations • Preferred: experience mentoring colleagues or sharing knowledge across teams

🏖️ Benefits

• Health & medical benefits • Paid time off (PTO) • Total Rewards plan • Potential commission plan or bonus incentive for eligible roles • Inclusive hiring process and reasonable accommodations for persons with disabilities