Freelance Support Agent, Italian

🕒 September 1

🇩🇪 Germany – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sandbox Interactive

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🎮 Gaming

👥 B2C

Gaming • B2C

Sandbox Interactive is not described in the supplied text; the provided content instead appears to be for Babil Games. Based on the provided content: Babil Games is a Dubai- and Amman-headquartered game developer and publisher founded in 2012 that creates games tailored to the Arabic-speaking (MENA) market. The company focuses on building culturally resonant gaming experiences for players in the region, leverages local market insights, and was acquired by Stillfront in 2016, joining an international network of game developers and publishers.

📋 Description

• Provide fast, friendly, and effective player support through a ticketing platform, and potentially via chat and email • Resolve technical, account, and gameplay queries • Escalate complex issues and collaborate with internal teams • Identify and report recurring player issues and suggest improvements • Maintain up-to-date knowledge of Albion Online and its systems • Stay informed about game updates and community trends • Deliver clear, concise, and respectful support while ensuring player confidentiality and satisfaction

🎯 Requirements

• Fluent written and spoken Italian • Solid verbal and written English communication skills • Flexible availability to cover shifts, including evenings and weekends • Demonstrated empathy, patience, and excellent problem-solving skills • Comfortable using digital tools, ticketing platforms, spreadsheets, and basic troubleshooting • Deep interest in online games and genuine desire to help the player community • Must be 18 or older • Able to receive international payments • Applications must be submitted in English

🏖️ Benefits

• Remote work • Part-time freelance/contract work • Flexible availability to cover shifts • Opportunity to work with an international team • Opportunity to support Albion Online, an award-winning MMO • International payment eligibility