Technical Solution Specialist Manager – Middle East

🔥 14 minutes ago

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sartorius

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. The company focuses on simplifying progress from drug discovery to manufacturing, thereby improving access to better medicine. Sartorius provides innovative laboratory instruments and consumables through its Lab Products & Services division for research and quality control in pharmaceutical and biopharmaceutical companies, as well as academic research institutes. Its Bioprocess Solutions division offers a broad product portfolio centered on single-use solutions, aiding customers in the safe and efficient manufacturing of biotech medications, vaccines, and cell and gene therapies. Headquartered in Göttingen, Germany, Sartorius operates globally with around 60 production and sales sites and employs approximately 14,600 people.

📋 Description

• Develop and lead the local Application Specialist team to provide technical expertise supporting business growth, customer success, and commercial excellence • Support Sales and Application Specialists in evaluating customer opportunities, defining technical strategies, and maximizing business growth through trials, demos, and solution implementation • Establish and standardize trial/demo processes • Establish standardized customer installation and training SOP procedures • Develop and coach distributor application specialists across the Middle East • Allocate and prioritize Application Specialist resources across regions with the Head of Sales • Lead resolution of complex customer technical issues and escalations • Develop application expertise for key product portfolios and promote technical best practices and customer success stories • Collaborate with Sales, Marketing, and Business Units/Emerging Business Units on market trends, customer needs, and application opportunities • Support field marketing activities with technical expertise • Provide customer insights and application expertise to Marketing and Business Units/Emerging Business Units • Build and maintain relationships with key customers, application experts, and KOLs • Develop individual training and competency plans for Application Specialists • Lead, coach, and develop the Application Specialist team while ensuring succession planning, resource optimization, and employee engagement

🎯 Requirements

• Master degree in biotechnology, biochemistry or similar life science disciplines • Minimum 5-8 years of experience in life science industry with process development and manufacturing experience • Minimum 3 years of team management experience • Proven skills of relevant process unit operations in cGMP bioprocessing • Good market knowledge and certain network in the biopharmaceutical industry • Strong leadership, coaching, and collaboration skills with the ability to influence cross-functional teams without direct authority • Strong problem-solving and conflict resolution skills, with the ability to manage customer escalations and complex technical situations • Proven ability to prioritize resources and manage multiple projects in a fast-paced commercial environment • Good training and presentation skills • Proven software skills, e.g. Microsoft Office and CRM • Fluent in English and Arabic