Sarwa ثروة
11 - 50 employees
Founded 2017
💼 Consulting
🏥 Healthcare
💳 Fintech
💰 $15M Series B - Sarwa on 2021-06
Consulting • Healthcare • Fintech
Sarwa ثروة is a Abu Dhabi–based digital wealth and personal finance platform founded in 2017 that helps individuals invest and grow their savings through low-cost, easy-to-use investment products and advisory services. The company offers an online, human-first robo-advisory experience aimed at making investing accessible, transparent, and affordable across the region. Sarwa operates remotely with a growing team, emphasizing user-focused product development, customer support, and expansion of financial tools for thousands of clients.
Junior Customer Excellence Associate
Job not on LinkedIn
🕒 July 29
Where this job comes from
Posted on Sarwa ثروة's careers page, not through a job board
First seen by Remote Rocketship July 29
Sarwa ثروة
11 - 50 employees
Founded 2017
💼 Consulting
🏥 Healthcare
💳 Fintech
💰 $15M Series B - Sarwa on 2021-06
Consulting • Healthcare • Fintech
Sarwa ثروة is a Abu Dhabi–based digital wealth and personal finance platform founded in 2017 that helps individuals invest and grow their savings through low-cost, easy-to-use investment products and advisory services. The company offers an online, human-first robo-advisory experience aimed at making investing accessible, transparent, and affordable across the region. Sarwa operates remotely with a growing team, emphasizing user-focused product development, customer support, and expansion of financial tools for thousands of clients.
📋 Description
• Deliver exceptional customer service to Sarwa clients and potential clients • Promote Sarwa's brand and values • Serve as the primary point of contact for clients • Identify and resolve issues and areas for improvement to ensure the best customer experience • Manage large volumes of tickets through WhatsApp, email, and phone calls • Escalate and route client concerns to the appropriate team and follow up through resolution • Assist clients with operational and troubleshooting tasks • Act as the internal voice of the customer and communicate customer pain points • Handle complaints and provide appropriate solutions and alternatives within required time limits • Engage customers to achieve world-class customer satisfaction ratings • Ensure work complies with regulatory guidelines issued by the compliance department
🎯 Requirements
• Strong written and verbal communication skills in English • Bachelor's degree in Business, Finance, Economics, or a comparable discipline; candidates with a humanities degree may also apply • 1–2 years of experience in a client-facing or customer-facing role • Experience responding to client/customer inquiries via email, phone, in-person, chat, social media, or review sites • Experience managing escalated client/customer issues directly via phone and/or email • Experience or working knowledge of trade is helpful • Flexibility to work different schedules and shifts • High attention to detail • Ability to multitask, prioritize, and manage time effectively
🏖️ Benefits
• Remote-first and flexible work environment • Diverse, driven and supportive team with a positive work atmosphere • A culture of growth with mentoring, coaching and career support • Great company healthcare package • Learning and development budget • No fees on Sarwa's products
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