Sarwa ثروة
11 - 50 employees
Founded 2017
💼 Consulting
🏥 Healthcare
💳 Fintech
💰 $15M Series B - Sarwa on 2021-06
Consulting • Healthcare • Fintech
Sarwa ثروة is a Abu Dhabi–based digital wealth and personal finance platform founded in 2017 that helps individuals invest and grow their savings through low-cost, easy-to-use investment products and advisory services. The company offers an online, human-first robo-advisory experience aimed at making investing accessible, transparent, and affordable across the region. Sarwa operates remotely with a growing team, emphasizing user-focused product development, customer support, and expansion of financial tools for thousands of clients.
Junior Customer Excellence Associate
Job not on LinkedIn
🔥 2 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Sarwa ثروة
11 - 50 employees
Founded 2017
💼 Consulting
🏥 Healthcare
💳 Fintech
💰 $15M Series B - Sarwa on 2021-06
Consulting • Healthcare • Fintech
Sarwa ثروة is a Abu Dhabi–based digital wealth and personal finance platform founded in 2017 that helps individuals invest and grow their savings through low-cost, easy-to-use investment products and advisory services. The company offers an online, human-first robo-advisory experience aimed at making investing accessible, transparent, and affordable across the region. Sarwa operates remotely with a growing team, emphasizing user-focused product development, customer support, and expansion of financial tools for thousands of clients.
📋 Description
• Manage large amounts of tickets via incoming WhatsApp, email, and phone calls. • Escalate and route client concerns to the appropriate team, and follow up to ensure they are solved. • Assist clients in operational and troubleshooting tasks. • Act as the internal voice of the customer, and vocalize customer pain points. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Take the extra mile to engage customers and achieve world-class customer satisfaction ratings. • Ensure that the work undertaken complies with regulatory guidelines issued by the compliance department.
🎯 Requirements
• Strong written and verbal communication skills in English are essential • Additional language skills such as Arabic, Urdu, or Hindi are a plus • You have a Bachelor’s degree in Business, Finance, Economics, or a comparable discipline • 1-2 years of experience in: client-facing or customer facing role responding to client/customer inquiries via email, phone, in-person, chat, social media or review sites • You have managed escalated client/customer issues directly via phone and/or email • Experience or working knowledge of trade is helpful • You love to talk to people and understand the value of good communication skills • You're comfortable with change and constantly find ways to be proactive and get things done on your own • You pick up things quickly and do what is necessary to learn concepts and tools you are unfamiliar with • You are flexible in terms of working hours and can adapt to different schedules should the need arise • High attention to detail - you always catch mistakes such as typos, no matter how minor • You can multitask, prioritize, and manage time effectively
🏖️ Benefits
• Remote-first and flexible work environment • Diverse, driven and supportive team with a positive work atmosphere (one of our core values) • A culture of growth - being mentored, coached and supported to grow in your career • Great company healthcare package • Learning and development budget • No fees on Sarwa's products
Apply Now
