L1 Service Desk Agent

🔥 2 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Agent

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Serve as the Level 1 IT service desk and first point of contact for internal customers • Provide KMD hardware support • Handle password and access requests • Provide KMD application support • Manage tickets through Halo ITSM • Perform incident and request management • Perform escalation management • Communicate with teams through Microsoft Teams and email • Resolve technical problems by telephone or self-service ticket • Diagnose, identify, isolate, and analyze problems • Escalate issues to Level 2, application, or system support specialists • Report major incidents • Liaise with KMD Brands employees and operations departments • Communicate issues and resolutions to affected stakeholders • Maintain the knowledge base and create or update at least one article monthly

🎯 Requirements

• Experience resolving technical problems and answering IT support queries • Ability to support software, network, system, and application access issues • Ability to diagnose, identify, isolate, and analyze problems using records • Ability to route issues to Level 2 support, application, or system support specialists • Ability to report major incidents • Ability to liaise with employees and operations departments • Ability to follow communication plans for reporting issues and resolutions • Ability to maintain and update a knowledge base • Ability to contribute at least one knowledge base article per month • Ability to work AU, US, and NZ shifting schedules

🏖️ Benefits

• Learning opportunities, mentoring, and support • Team-building events • Company-wide celebrations • Wellness programs • World-class office spaces • Work with global brands and international client teams • Continuous learning and development • Engaging employee programs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume