Customer Support Representative

🔥 13 hours ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Savvital

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

🏠 Real Estate

🛡️ Insurance

Construction • Real Estate • Insurance

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market. The company specializes in real estate, mortgage, general business, insurance, and construction, enabling clients to build their future through customized solutions. Savvital's mission is to offer affordable options through strategic task delegation, helping companies grow while emphasizing a human touch in their operations.

📋 Description

• Answer and reroute inbound calls promptly while gathering complete details • Handle routine, unlicensed administrative service questions • Capture accurate messages for brokers when licensed consultation is required • Confirm receipt of emails, quotes, and document requests • Follow up on outstanding loss runs, IFTAs, signatures, applications, and underwriting documents • Follow up after quotes, gather feedback, and schedule broker discussions • Reschedule missed prospect calls and manage pipeline progression or removal • Conduct proactive renewal outreach and collect missing details • Book broker review calls • Handle routine administrative billing outreach, including cancellations, amounts due, payment statuses, carrier or finance-company statuses, and reinstatement documents • Execute daily outreach for carrier status checks, confirmations, and service follow-ups • Escalate coverage advice, interpretation, recommendations, binding, negotiation, complex underwriting, claims interpretation, legal threats, and upset clients to a licensed broker

🎯 Requirements

• 1–3+ years of experience in customer service, outbound client engagement, appointment setting, or insurance agency support • US commercial or trucking insurance experience is a strong plus • Exceptional verbal English communication skills with a warm, personable, and natural phone presence • Persistent yet tactful communication style • Strong organizational habits and CRM/AMS discipline • Availability to work aligned with US business hours (Evening/Night shift PKT) • Ability to maintain strict licensing boundaries and escalate licensed or complex matters to a licensed broker • Ability to work independently with minimal supervision • Personable, confident, proactive, detail-oriented, boundary-aware, accountable, collaborative, and professional

🏖️ Benefits

• Remote/hybrid work arrangement (labelled in the posting) • Full-time employment • Evening/Night shift aligned with US business hours in PKT

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